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Cancelling travel in case of sickness

For only EUR 10 non-refundable fee per passenger per each flight segment you can purchase possibility to get refund of your ticket (flight + taxes + fuel surcharge) in case of acute illness on the day of departure. Please note that all other services purchased together with your ticket still remain non-refundable except hotel reservation and car rental, although first hotel night fee for hotel bookings and first day car rental fee for car rentals will be deducted from refund amount.

Service of cancelling travel in case of sickness is available only to passengers who cannot purchase travel insurance at the airBaltic website (available only for residents of certain countries) or to passengers who’s travel period is longer than 31 days. 

The cancellation has to be done PRIOR to the confirmed time of your flight departure which is on your booking confirmation!

Flight cancellation request has to be sent to reservations@airbaltic.com e-mail.

Afterwards you are required to send a doctor's certificate confirming your illness on the day of departure (we accept doctor certificates in following languages only: Latvian, Lithuanian, English, Russian, German) and printout of your booking confirmation to:
Travel cancellation due to acute illness
Internet reservations support
airBaltic
RIGA INTERNATIONAL AIRPORT
Marupes pag., Riga, LV-1053, Latvia

We will process refund only after we receive doctor's certificate and printout of your booking confirmation. Please note that it might take up to 30 days until you get money back on your account. Money will be refunded to the bank account, from which the payment for reservation was made.

Please note!

The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time.