These Conditions of Carriage is a civil agreement that govern the relationship between you as a Passenger and us as the Carrier regarding your Carriage on an aircraft pursuant to a Ticket on which our Airline Designator Code appears for that flight or flight segment. Your rights and duties towards us and vice versa in this matter are outlined in the Conditions of Carriage. We advise you to read the Conditions of Carriage carefully, as among other things, they set out various limitations that affect you, for instance concerning our limits of liability towards you in case of Damage and delays affecting you and/or your Baggage. If our limits of liability are not satisfactory in relation to your needs, we advise you to obtain personal insurance.
These Conditions of Carriage may be amended without prior notice. The version in effect at any given time is the one most recently published.
Article 1 - WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS
As you read these conditions, please note that:
"We", "our", "ourselves" and "us" means Air Baltic Corporation AS.
"You", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "Passenger").
"AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
"AIRLINE DESIGNATOR CODE" means the two-characters or three figures which identify particular air carriers.
"AUTHORISED AGENT" means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
"BAGGAGE" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.
"BAGGAGE CHECK" means those portions of the Ticket, which relate to the carriage of your Checked Baggage.
"BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.
"CARRIAGE" means carriage of Passengers and/or Baggage by air.
"CARRIER" means an air carrier other than ourselves whose airline designator code appears on your Ticket or on a Conjunction Ticket.
"CHECKED BAGGAGE" means Baggage of which we take custody and for which we have issued a Baggage Check.
"CHECK-IN DEADLINE" means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass.
"CODE-SHARING" means the operation by one Carrier of flights for which seats are offered by another Carrier using its own Airline Designator Code alone or jointly with the operating Carrier's Airline Designator Code.
"CONDITIONS OF CONTRACT" means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Conditions of Carriage and notices.
"CONJUNCTION TICKET" means a Ticket issued to you with relation to another Ticket, which together constitute a single contract of Carriage.
"CONVENTION" means International Normative Acts Republic of Latvia has joined
"COUPON" means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.
"DAMAGE" includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
"DAYS" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.
"ELECTRONIC COUPON" means an electronic flight coupon or other value document held in our database.
"ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.
"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage", or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
"IMMEDIATE FAMILY" means your spouse or person with whom you cohabit, parents, children, sisters and brothers, grandparents, grandchildren, father-, mother-, brothers-, sisters-, sons- and daughters in law.
"ITINERARY/RECEIPT" means a document or documents we issue to Passengers traveling on Electronic Tickets that contains the Passenger's name, flight information and notices.
"NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE" means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference these Conditions of Carriage and notices.
"OUR REGULATIONS" means our rules and Regulations covering procedures and standards in additions to these Conditions, which govern Carriage of Passengers and/or Baggage and include any applicable Tariffs in force.
"PACKAGE" means a pre-arranged combination of at least two of the following services, when sold at an inclusive price covering a period of more than 24 hours or an overnight stay: flight, accommodation, car hire, airport car parking and airport express buss.
"PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "you", "your" and "yourself").
"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.
"SDR" means a Special Drawing Right as defined by the Inter-national Monetary Fund.
"STOPOVER" means a scheduled stop on your journey, at a point between the place of departure and the place of destination.
"TARIFF" means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.
"TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons.
"UNCHECKED BAGGAGE" means any of your Baggage other than Checked Baggage.
ARTICLE 2 - APPLICABILITY
Except as provided in Articles 2.2, 2.4 and 2.5, our Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment.
2.2 CHARTER OPERATIONS
If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply also to charter flight as far as the Conditions of Carriage are not in conflict with Charter agreement.
2.3 CODE SHARES
On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or Airline Designator Code is indicated as the Carrier, another Carrier may operate the aircraft. If such arrangements apply we or our Authorized Agent will advise you of the Carrier operating the aircraft at the time you make a reservation. Your party is the marketing Carrie, i.e. the Carrier who's Airline Designator Code appears on the Flight Coupon or routing slip next to the flight number.
2.4 OVERRIDING LAW
These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which event such Tariffs or laws shall prevail.
If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.5 CONDITIONS PREVAIL OVER REGULATIONS
Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we may have, dealing with particular subjects, these Conditions of Carriage shall prevail.
ARTICLE 3 - TICKETS
3.1 GENERAL PROVISIONS
3.1.1 The Ticket constitutes conclusive evidence of the Contract of Carriage between us and the Passenger named in the Ticket. We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification.
3.1.2 Tickets issued before 18 April, 2012.
126.96.36.199 A ticket is transferable. Name change fee - EUR 75.
188.8.131.52 Economy Class Ticket is non-refundable. Flight date/time changes allowed any time up to 24 hours before the scheduled departure or the desired departure time, whichever is earlier. Flight date/time change fee is EUR 75 per one way of travel. If flight date change involves booking class upgrade (the same booking class is not available on your selected dates) you will have to pay fare difference as well. You should choose the fare best suited to your needs. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket.
184.108.40.206 Economy Flex Class Ticket is refundable. Flight date/time changes must be made prior to the scheduled departure or the desired departure time, whichever is earlier. Fare differences apply.
220.127.116.11 Business Class Ticket is refundable. Flight date/time changes allowed anytime and free of charge. If flight date(-s) change involves booking class upgrade (the same booking class not available on your selected dates) you will have to pay fare difference as well. For regular tickets in J class purchased at least 45 days before departure when changing travel date/time advance purchase condition must be met – travel cannot be earlier than 45 days after change is performed.
3.1.3 Tickets issued after 18 April, 2012.
18.104.22.168 Business Flex class ticket. Ticket is refundable any time and free of charge. Flight date/time changes allowed anytime and free of charge. If flight date(-s) change involves booking class upgrade (the same booking class not available on your selected dates) you will have to pay fare difference as well. Route change is not permitted. Name change allowed free of charge.
22.214.171.124 Business class ticket. Route change is not permitted. Cancellation: for bookings issued before March 19 tax only refund possible. Requests for the refund of applicable taxes must be made within one month from the booked date of travel. For bookings issued on and after March 19 cancellation allowed anytime. Refund fee of EUR 100 applies. Flight date/time change: for bookings issued before March 19 flight date/time change is not permitted. For bookings issued on and after March 19 flight date/time change fee is EUR 50 per one way of travel. Flight date/time changes allowed prior to the scheduled departure or the desired departure time, whichever is earlier. Fare differences apply if the same price is not available. Name change or correction: For bookings issued before March 19 name change or correction allowed for 35 EUR per ticket if original fare available at the time of change. Fare differences apply if the same price is not available. For bookings issued on and after March 19 name change allowed free of charge.
126.96.36.199 Economy Flex class ticket. Ticket is refundable any time and free of charge. Flight date/time changes allowed prior to the scheduled departure or the desired departure time, whichever is earlier. If flight date(-s) change involves booking class upgrade (the same booking class not available on your selected dates) you will have to pay fare difference as well. Route change is not permitted. Name change or correction allowed for 35 EUR per ticket.
188.8.131.52 Economy class ticket. Cancellation allowed anytime. Refund fee of EUR 100 applies. Flight date/time change fee is EUR 50 per one way of travel. Flight date/time changes allowed prior to the scheduled departure or the desired departure time, whichever is earlier. Fare differences apply if the same price is not available.
Route change is not permitted. Name change or correction allowed for 35 EUR per ticket if original fare available at the time of change. Fare differences apply if the same price is not available.
184.108.40.206 Basic class ticket. Cancellation: tax only refund possible. Requests for the refund of applicable taxes must be made within one month from the booked date of travel. Flight date/time change for a fee of EUR 50 per one way of travel is available only for connecting flights if one of the flights is not operated by airBaltic but by other carrier, does not apply for codeshare flights through Riga (flight numbers BT5000-BT9999). Flight date/time changes allowed any time up to 24 hours before the scheduled departure or the desired departure time, whichever is earlier. If flight date (-s) change involves booking class upgrade (the same booking class not available on your selected dates) you will have to pay fare difference as well. Route change is not permitted. Name change or correction allowed for 35 EUR per ticket if original fare available at the time of change. Fare differences apply if the same price is not available.
Detailed description of ticket classes available: http://www.airbaltic.com/public/service_classes_en.html.
3.1.4 If you have a Ticket, as described in 220.127.116.11 or 18.104.22.168 -5 above and you are prevented from traveling due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure, we will provide you with a credit of the non-refundable amount of the fare, for future travel on us, subject to deduction of an administration fee of SDR 17 (LVL 12).
3.1.5 The Ticket is and remains at all times the property of the issuing Carrier.
3.1.6 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorized Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.
3.1.7(a) In case of loss or mutilation of a Ticket (or part of it) by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon your request, and if we have issued the said ticket, we will replace such Ticket (or part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses, up to the value of the original ticket, which are necessarily and reasonably incurred by us or another carrier for misuse of the Ticket. We will not claim reimbursement from you for any such losses, which result from our own negligence. We may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence on our side or from one of our Authorized Agents.
3.1.7(b) Where such evidence is not available or you do not sign such an agreement, we may require you to pay up to the full Ticket price for a replacement Ticket, subject to refund if and when the original issuing carrier is satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If, upon finding the original Ticket before the expiry of its validity, you surrender it to us, the foregoing refund will be processed at that time.
3.1.8 A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen. You should check the data in your ticket during purchasing it. Any further changes in your purchased ticket shall be made according to the general provisions. In case if you need any kind of information about purchased service and conditions, please address ticketing agents.
3.2 PERIOD OF VALIDITY
3.2.1 Except as otherwise provided in the Ticket, these Conditions, or in applicable Tariffs, (which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:
3.2.1(a) one year from the date of issue; or
3.2.1(b) subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.
3.2.2 When you are prevented from traveling within the period of validity of the Ticket because at the time you request reservations we are unable to confirm a reservation, the validity of your Ticket will be extended.
3.2.3 If after having commenced your journey, you are prevented from traveling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the electronic coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. If you are holding a special fare Ticket, the time limit for extension is maximum 7 days, unless prohibited according to the rules applying to the fare paid.
In such circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.
3.2.4 In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate Family of a Passenger who has commenced travel, the validity of the Passenger's Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.
3.3 COUPON SEQUENCE AND USE
3.3.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket, except for destinations where one-way pricing concept is applied.
3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reason-able efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.3.3 Should you change your transportation without our agreement, we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. We will refund you the difference if the new price is lower but otherwise, your unused Coupons have no value.
3.3.4 Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.
3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.
3.3.6 Please be advised that in the event you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations, but Article 3.3.4.will apply in this case. Exception is made for the destinations where one-way pricing concept is applied.
3.4 NAME AND ADDRESS OF CARRIER
Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the "carrier" box in the Ticket, or in the case of an Electronic Ticket, as indicated for our first flight segment in the Itinerary Receipt.
ARTICLE 4 - FARES, TAXES, FEES AND CHARGES
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals unless otherwise expressly stated. Unless otherwise agreed your fare will be calculated in accordance with our Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the fare to be paid.
4.2 TAXES, FEES AND CHARGES
Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. In the event any taxes, fees or charges, which you have paid to us at the time of Ticket issuance are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund. We will endeavor to contact you for refund through our various communication channels (e.g. on our web site www.airbaltic.lv), if the refund you are entitled to equals or exceeds the amount of SDR 17 (LVL 12).
Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or our Authorized Agent, at or before the time payment is made (for example, because of the non-convertibility of the local currency). We may at our discretion, accept payment in another currency.
4.4. REFUND OF APPLICABLE TAXES AND SURCHARGES
If you have purchased the ticket however you refuse to fly you have a right to refund the applicable taxes imposed by government or other authority, or by the operator of an airport. This service is free of charge if you have bought ticket in our ticket offices and in this case the applicable taxes imposed by government or other authority can be refunded upon presentation of the receipt for the purchase only by the ticket office where the ticket was bought. Surcharges are not refundable. Requests for the refund of applicable taxes imposed by government or other authority, or by the operator of an airport must be made within one month from the booked date of travel. This clause is not applicable for tickets in business class.
ARTICLE 5 - RESERVATIONS
5.1 RESERVATION REQUIREMENTS
5.1.1 We or our Authorized Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).
5.2 TICKETING TIME LIMITS
If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorized Agent, we may cancel your reservation.
5.3 PERSONAL DATA
You recognize that personal data has been given to us for the purposes of: making a reservation, purchasing a Ticket, obtaining ancillary services such as for instance hotel reservation and car rental, developing and providing services such as for instance special facilities for people with reduced mobility, special meals and the fulfillment of other special wishes of our passengers may have, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorize us to retain and use such data and to transmit it to our own offices, Authorized Agents, government agencies, other Carriers or the providers of the above - mentioned services. Your personal data will not be used for marketing activities without prior permission.
We will endeavor to honor advance seating requests, however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
5.5 RECONFIRMATION OF RESERVATIONS
5.5.1 Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation, and how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable efforts to transport you to your next or final destination.
5.5.2 You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carrier whose code appears for the flight in question on the Ticket.
ARTICLE 6 - CHECK-IN AND BOARDING
6.1.1 Check-in Deadlines are different at every airport and we recommend that you inform yourself about these Check-in Deadlines and honor them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. We or our Authorized Agents will advise you of the Check-in Dead-line for your first flight on us. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. Check-in Deadlines for our flights can be found in our timetable, or may be obtained from us or our Authorized Agents.
6.1.2 You must be present at the boarding gate not later than the time specified by us or our Authorized Agents when you check-in.
6.1.3 We may cancel the space reserved for you if you fail to arrive at the boarding gate in time.
6.1.4 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article unless we have been negligent.
ARTICLE 7 - REFUSAL AND LIMITATION OF CARRIAGE
7.1 RIGHT TO REFUSE CARRIAGE
In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
7.1.1 such action is necessary in order to comply with any applicable government laws, regulations, or orders;
7.1.2 the Carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
7.1.3 your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
7.1.4 you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
7.1.5 you have refused to submit to a security check;
7.1.6 you have not paid the applicable fare, taxes, fees or charges;
7.1.7 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested or if we by any other means have reason to believe, that you will not be permitted to enter the country of your destination or any other country through which you may be in transit;
7.1.8 you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorized Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket;
7.1.9 you have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket, which has been issued or altered in any way, other than by us or our Authorized Agent, or the Ticket is mutilated;
7.1.10 you fail to observe our instructions with respect to safety or security.
7.2 SPECIAL ASSISTANCE
Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements.
ARTICLE 8 - BAGGAGE
8.1 FREE BAGGAGE ALLOWANCE
You may carry some Baggage, free of charge, subject to our Regulations and limitations, which are available upon request from us or our Authorized Agents upon request.
8.2 EXCESS BAGGAGE
You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us or our Authorized Agents upon request.
8.3 ITEMS UNACCEPTABLE AS BAGGAGE
8.3.1 You must not include in your Baggage:
22.214.171.124 items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request);
126.96.36.199 items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;
188.8.131.52 live animals, except as provided for in Article 8.9;
184.108.40.206 items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.
8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in 220.127.116.11.
8.3.3 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft.
8.3.4 You must not include in your Checked Baggage fragile items, such as glasses, glass bottle, glassware, foodstuffs, perishable items, items of a special value, such as money, keys, medical remedies, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples, jewellery, precious metals, electronic/electrical devices, such as cameras, computers, cellular telephones and musical instruments.
8.3.5 If, despite being prohibited, any items referred to in 8.3.1, 8.3.2 and 8.3.4 are included in your Baggage, we shall not be responsible for any loss and/or damage and/or any other losses to such items.
8.4 RIGHT TO REFUSE CARRIAGE
8.4.1 Subject to paragraph 8.3.2 and 8.3.3, we will refuse to carry as Baggage the items described in 8.3, and we may refuse further carriage of any such items upon discovery.
8.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request.
8.4.3 We may refuse to accept Baggage for Carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.
8.4.4 Unless advance arrangements for its Carriage have been made with us, we may carry your Baggage, which is in excess of the applicable free allowance, on later flights without any compensation to you for such delay.
8.4.5 We may refuse to carry any hand baggage in excess, which in particular exceeds the requirements of dimensions, weight, and/or pieces, and/or does not comply with the baggage transportation instructions, available on our website www.airbaltic.com, as might be amended from time to time.
8.5 RIGHT OF SEARCH
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 8.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with 8.3.2 or 8.3.3. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence.
8.6 CHECKED BAGGAGE
8.6.1 Upon delivery to us of your Baggage, which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage.
8.6.2 Checked Baggage must have your name or other personal identification affixed to it.
8.6.3 Checked Baggage will if within limits whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.7 UNCHECKED BAGGAGE
8.7.1 Baggage that you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. We have specified maximum dimensions and weight for Baggage that you carry on to our aircraft. Upon request this information is available from us of from our Authorized Agents. If another Carrier is operating your flight other conditions may apply. Information regarding these conditions is available from the operating Carrier upon request. If requested we will assist you in obtaining these conditions.
8.7.2 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 8.7.1 above, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.
8.8 COLLECTION AND DELIVERY OF CHECKED BAGGAGE
8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.
8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage.
8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.9.1 If we agree to carry your animals they will be carried subject to the following conditions:
8.9.2 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which, they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us, which are available on request.
8.9.3 If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate.
8.9.4 Guide dogs together with containers and food accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance, subject to our Regulations, which are available on request.
8.9.5 Where carriage is not subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal, which we have agreed to carry unless we have been negligent.
8.9.6 We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.
ARTICLE 9 - SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS AND CLOSING DOWN OF ROUTES, DENIED BOARDING AND DOWNGRADING
9.1.1 The flight times shown in timetables may change between the time of publication and the date you actually travel.
9.1.2 Before we accept your booking, we or our authorized agents will notify you of the scheduled flight time in effect as of that time, and it will be shown on your ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your ticket. If you provide us with contact information, we will endeavour to notify you of any such changes.
9.2 CANCELLATION OF FLIGHTS AND CLOSING DOWN OF ROUTES
9.2.1 Except as otherwise provided by the Convention, if we cancel a flight or close down a route on which you hold a confirmed reservation and ticket, we shall either:
18.104.22.168 carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket until our first flight on which space is available, or
22.214.171.124 within a reasonable period of time provide you with a flight to the destination shown on your ticket by our own services without additional charge, or
126.96.36.199 if you had a connecting flight with another carrier, within a reasonable period of time to provide you with a flight to the destination shown on your ticket by using solutions available to our company without additional charge. If the fare and charges for the revised flight are lower than what you have paid, we shall refund the difference.
9.2.2 If you are not notified of a cancellation or closing down of a route in due time and if the cancellation or closing down is not caused by Extraordinary Circumstances that could not have been avoided if all reasonable measures had been taken, you are entitled to compensation in accordance with applicable laws.
9.2.3 Upon the cancellation of a flight or closing down of a route, except as otherwise provided by the Convention or applicable laws, the options outlined in Articles 188.8.131.52 through 184.108.40.206 are the sole and exclusive remedies available to you and we shall have no further liability to you.
9.3 LONG DELAYS
9.3.1 We will take all necessary measures to avoid long delay in carrying you and your baggage. However, if we face a delay, subject to the flight distance and expected delay, we shall provide you with assistance in reasonable relation to the waiting time provided that the provision of such assistance will not result in further delay of the flight.
9.3.2 If as a result of the delay, your departure will be more than 5 hours delayed, you will be able to move your travel within the period of 14 days to the same flights, subject to space available, as shown on the ticket.
9.4 DENIED BOARDING AND DOWNGRADING
9.4.1 In order to accommodate as many Passengers as possible and based upon the experience that a number of travellers will not show up for the flight on which they hold a reservation, we may confirm space above the capacity of the aircraft (also referred to as "overbooking"). We and most other airlines operate compensation schemes for Passengers with confirmed seat reservations who are unjustifiably denied boarding because of the non-availability of seats. We make every effort to provide seats for which confirmed reservations have been made. When selecting Passengers for rebooking or downgrading, we will first seek for volunteers who are prepared to stand down from the flight, subject to any security and/or operational constraints at the airport concerned.
9.4.2 If we are unable to provide previously confirmed space, we shall compensate those Passengers denied boarding or downgraded in accordance with applicable law and our denied boarding compensation and downgrading policy. Details concerning our compensation policy are available from us.
9.4.3 If you are holding a confirmed reservation on a certain flight and you are denied boarding or downgraded solely because of overbooking, you will qualify for denied boarding or downgrading compensation in accordance with applicable government regulations and/or our Regulations.
9.4.4 We will in addition to denied boarding compensation cover reasonable costs for meals and overnight accommodation up to the next possible departure.
ARTICLE 10 - REFUNDS
10.1 PERSON TO WHOM REFUND WILL BE MADE
10.1.1 We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows:
10.1.2 Except as otherwise provided in this Article, we shall be entitled to make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.
10.1.3 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person's order.
10.1.4 Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.
10.2 REFUND ON LOST TICKET
10.2.1 If you lose your Ticket or portion of it, upon payment of a reasonable administration charge, refund will be made as soon as practicable after the expiry of the validity period of the Ticket, on condition:
10.2.1.1 that the lost Ticket, or portion of it, has not been used, previously refunded or replaced, except where the use, refund or replacement by or to a third party resulted from our own negligence andthat the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from our own negligence).
10.2.2 If we or our Authorized Agent lose the Ticket or portion of it, the loss shall be our responsibility.
10.3 RIGHT TO REFUSE REFUND
10.3.1 We may refuse a refund where application is made after the expiry of the validity of the Ticket.
10.3.2 We may refuse a refund on a Ticket, which has been presented to us, or to Government officials, as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport.
All refunds will be subject to governmental laws, rules and regulations or orders of the country in which the ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the Ticket was paid for, but may be made in another currency at our reasonable discretion.
10.5 BY WHOM TICKET REFUNDABLE
Voluntary refunds will be made only by the Carrier which originally issued the Ticket or by its Authorized Agents.
ARTICLE 11 - CONDUCT ABOARD AIRCRAFT
If in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
11.2 ELECTRONIC DEVICES
For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
Smoking on the board of our aircraft is strictly forbidden. If you smoke on our aircraft you shall pay us LVL 500 (five hundred lats) penalty.
11.4. USAGE OF ALCOHOL
USAGE of alcohol on our aircraft is strictly forbidden unless the alcohol is bought from us during the flight and it can be proved by check. For usage of alcohol on aircraft that is not bought during our flight you shall pay us LVL 500 (five hundred lats) penalty.
11.5. USAGE OF MOBILE PHONE
Usage of mobile phone on our aircraft is strictly forbidden. For usage of mobile phone on our aircraft you shall pay us LVL 500 (five hundred lats) penalty.
ARTICLE 12 - ARRANGEMENTS FOR ADDITIONAL SERVICES
12.1.1. When you purchase a Package you are making contract with us. In addition to these Conditions of carriage for passengers and baggage your contract will be subject to Conditions of the Package set out below, conditions displayed to you during the booking path and the conditions of the supplier, for example hotel supplier or car rental company.
12.1.2. If you want to make changes to Package or cancel Package you must notify us as soon as possible by contacting us. Any changes are subject to availability and will be reconfirmed. Any charges and penalty fees applicable in case of changes or cancellation and the dates until which cancellation of the Package is possible will be displayed to you during your booking path.
12.1.3. At the time of booking the full amount due for your Package will be deducted from your credit or debit card. Your contract for a Package with us is formed when you have paid for Package and have received an email from us confirming acceptance of your booking.
12.1.4. In case of any trouble with your Package you can always contact our representatives in each destination. Our representatives contacts are available on airbaltic.com.
12.1.5. In the unlikely event that we become insolvent and you have purchased Package from us you should contact the insurer of the money paid by you A/s "BTA", K.Valdemāra str.63, Rīgā, telephone 26121212.
12.1.6. If you have cause to complain, please at the earliest opportunity notify the relevant product supplier or the local Air Baltic representative in writing.
12.1.7. Our registration number in the database of tourism services providers is 2223.
12.2. OTHER SERVICES
12.2.1 If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than Carriage by air) provided by a third party such as hotel reservations or car rental, and these services do not form part of Package, in doing so we act only as your agent. Under such circumstances the terms and conditions of the third party service provider will apply. We shall have no liability to you for such arrangements or for any act or omission in the provision of such additional services or failure to provide such additional services, except for liability for negligence on our part in making such arrangements and such liability for use shall be subject to and limited by the provisions of Article 15.
12.2.2. Transaction fees and the payment for additional services such as checked in and special baggage, prepaid meals, airport express buss are nonrefundable in case of cancellation or changes.
ARTICLE 13 - ADMINISTRATIVE FORMALITIES
13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2 TRAVEL DOCUMENTS
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse Carriage if you have not complied with these requirements, or your travel documents do not appear to be in order, or if you do not permit us to take copies thereof.
13.3 REFUSAL OF ENTRY
If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for Carriage to the point of refusal or denied entry will not be refunded by us.
13.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC.
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred unless the expenditure is incurred through our negligence. We may apply towards such payment or expenditure the value of any unused Carriage on your Ticket, or any of your funds in our possession.
13.5 CUSTOMS INSPECTION
If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 SECURITY INSPECTION
You shall submit to any security checks by Governments, airport officials, Carriers or by us.
ARTICLE 14 - SUCCESSIVE CARRIERS
Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 15.1.2(b).
ARTICLE 15 - LIABILITY
Our liability and the liability of each Carrier involved in your journey will be determined by the carrier's own Conditions of Carriage.
If we issue a Ticket for Carriage on another Carrier, we do so only as an agent for the other Carrier, and we carry no liability for this Carriage.
Our liability provisions are as follows:
15.1.1 unless otherwise stated herein, Carriage hereunder is subject to the provisions relating to the liability established by the Convention, even where such Carriage is not international Carriage to which the Convention mandatory applies.
15.1.2(a) Any liability we have for Damage will be reduced by any negligence on your part, which causes or contributes to the Damage in accordance with applicable law.
15.1.2(b) We will be liable only for Damage occurring during Carriage on flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment. If we issue a Ticket or if we check Baggage for Carriage on another carrier, we do so only as agent for the other Carrier. Nevertheless, with respect to Checked Baggage you my make a claim against the first or last Carrier.
15.1.2(c) We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.
15.1.2(d) We shall be liable to you only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention.
15.1.2(e) We are not responsible for any illness, injury or disability, including death, attributable to your age, mental or physical condition or for the aggravation of such condition.
15.1.2(f) Our liability is subject to your provision of relevant documentation within specified time limits, including where applicable documented proof of purchase, including date and price of purchase. In case of liability for Baggage depreciation can be deducted.
15.1.2(g) The contact of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorized Agents, servants, employees and representatives to the same extents as they apply to us. The total amount recoverable from us and from such Authorized Agents, servants, employees and representatives shall not exceed the amount of our own liability, if any.
15.1.2(h) Nothing in these Conditions for Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
15.2.1 We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence.
15.2.2 Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Baggage shall be limited to SDR 1000 per passenger.
15.2.3 If the value of your Checked Baggage is greater than our maximum liability you should ensure that the Checked Baggage is fully insured prior to travel.
15.2.4 Unless we have been negligent, we are not liable for any Damage caused by your Baggage, and you shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
15.2.5 We shall have no liability whatsoever for Damage to articles not permitted to be contained in Checked Baggage under Article 8.3, including fragile or perishable items, items having a special value, such as money, keys, prescribed medicines, jewellery, precious metals, computers, personal electronic devices, cellular telephones, negotiable papers, securities, keys, or other valuables, business documents, passports and other identification documents, or samples.
15.2.6 We shall have no liability whatsoever for cosmetic and/or superficial damage caused to Baggage as a result of normal wear and tear during the course of Carriage.
15.3 PERSONAL INJURY etc.
15.3.1 Our liability in the case of death or injury of Passengers shall not be subject to any financial limit, be it defined by law, the Warsaw Convention or otherwise.
15.3.2 In case of death or injury of Passengers we will not be liable for Damages in excess of SDR 100.000 per Passenger where we can prove that the Damage was not due to the negligence or other wrongful act or omission of us or our servants or agents; or such Damage was solely due to the negligence or other wrongful act or omission of a third party.
15.3.3 Article 15.3.1 and 15.3.2 hereof shall not be applicable in respect of claims made by public social insurance or similar bodies however asserted. We will compensate you or your dependants for recoverable compensatory Damages in excess of payments received from any public social insurance or similar body.
15.3.4 Nothing herein shall be deemed to affect our rights with regards to any claim brought by, on behalf of, or in respect of any person who has wilfully caused Damage, which resulted in your death, wounding or other bodily injury.
15.3.5 We shall without delay, and in any event not later than fifteen (15) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.
Without prejudice to the above, an advance payment shall not be less than the equivalent in LVL of 16 000 SDR per passenger in the event of death.
An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of our liability, but is not returnable, except:
(i) in cases where we prove that the Damage was caused by, or contributed to by the negligence of the injured or deceased Passenger, or
(ii) in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to the Damage by negligence or was not the person entitled to compensation.
15.3.6 We have liability insurance cover of at least 100 000 SDR per Passenger.
ARTICLE 16 - ALTERATIONS
Our Conditions may only be modified in writing by us or our Authorized Agents.
ARTICLE 17 - TIME LIMITATION ON CLAIMS AND ACTIONS
17.1 NOTICE OF CLAIMS
Acceptance of Baggage by the bearer of the Baggage Check without complaint is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the Contract of Carriage, unless you prove otherwise.
If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage. In the case of delay, the complain must be made at the least within 21 day from the date on which the baggage have been placed at your disposal. Every such notification must be made in writing.
17.2 LIMITATION OF ACTIONS
Any right to Damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the Carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.
ARTICLE 18 - OTHER CONDITIONS
Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us related to operational safety, punctuality and Passenger convenience. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors, disabled Passengers, pregnant women, sick Passengers, restrictions on use of electronic devices and items, transportation of certain dangerous articles and the on board consumption of alcoholic beverages, and smoking materials.
Regulations and conditions concerning these matters are available from us upon request.
ARTICLE 19 - INTERPRETATION
The title of each Article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
ARTICLE 20 - SETTLEMENT OF DISPUTES
The applicable law to this agreement and disputes is Latvian law. All the disputes that cannot be settled between the parties will be brought to the applicable court of Republic of Latvia upon the demand of claimant.
The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time.