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Questions about online payments service

1. How long before flight departure I can use the online payment service?
2. What happens after submitting an online payment request?
3. What if I click on a cancel payment link by mistake?
4. Will I receive a valid Invoice after purchasing tickets on airBaltic.com?
5. What payment methods are available?
6. What should I do if payment isn’t accepted?

How long before flight departure I can use the online payment service?
Online payments are accepted and serviced not later than 24 hours before flight departure.

What happens after submitting an online payment request?
After submitting an online payment request you will receive an e-mail from us with detailed information about how to pay and a link to our payment form.

What if I click on a cancel payment link by mistake?
If you click on a cancel payment link by mistake, you will have to submit a new online payment request because the previous payment link will no longer be valid.

Will I receive a valid Invoice after purchasing tickets on airBaltic.com?
Yes, you will. Just make sure you enter the correct company details to which the Invoice needs to be issued.

What payment methods are available?
The only payment method we accept is a valid payment card. We accept American Express, VISA, MasterCard and VISA Virtual payment cards (if the issuing bank of your card has permitted usage of the card for payments through the Internet). VISA Electron and Maestro cards are accepted, but only if issued by Latvian banks.

What should I do if payment isn’t accepted?
First, please check that you have entered all payment card details correctly. If so, please check whether you have sufficient funds in your account and you haven’t exceeded your daily payment limit. If payment still is not accepted please contact your card issuer. Unfortunately, there is nothing we can help with in a situation in which payment is not completed. Mainly, this happens due to technical issues between payment providers and banks or because a bank has restricted card payments over the Internet. We suggest that you try using an alternative payment card or contact our reservations offices to book tickets and choose another payment method.

Please note!

The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time.