- Will I receive a valid Invoice after purchasing tickets on airBaltic.com?
- What payment methods are available on airBaltic.com?
- Are payments on Internet safe?
- Can I use my payment card to purchase tickets for another person?
- What should I do if payment isn’t accepted?
- Why is the price I was charged at the end of booking process lower that the price displayed on the Purchase page?
- Why does it seem that in my bank account I have been charged more than the amount I saw on the Confirmation page of my booking?
- My booking on airBaltic.com failed but I see that my bank account has been charged. What should I do?
Will I receive a valid Invoice after purchasing tickets on airBaltic.com?
Yes, you will. Just make sure you enter the full company details to which the invoice needs to be issued.
What payment methods are available on airBaltic.com?
The only payment method we accept is a valid payment card. We accept American Express, VISA, MasterCard and VISA Virtual payment cards (if the issuing bank of your card has permitted usage of the card for payments through the Internet). VISA Electron and Maestro cards are accepted, but only if issued by Latvian banks.
Are payments on Internet safe?
Yes, it is safe to pay through Internet on airBaltic.com, because we are using the system, which is certified by VISA and MasterCard and works according to all international safety standards. In order to make payments more safe, we support VISA and MasterCard international Internet purchase protection system 3D Secure. One of the first banks in Latvia, which has joined this system, is SEB bank. SEB bank clients are welcome to find out more about this system here.
Can I use my payment card to purchase tickets for another person?
Yes, you can. But if the itinerary is being paid for by a card not belonging to the passenger(s) traveling, please provide the card owner’s phone number(s). If necessary, we will contact the payer for confirmation that he/she is prepared to cover the cost of this itinerary. If the card owner is unable to be contacted by phone, we reserve the right to cancel the reservation and reimburse the card owner’s account. If this occurs we will inform the passenger, therefore please ensure that you provide correct passenger(s) contact details. Please note that the liability for covering the cost of the itinerary, if the card owner does not confirm payment, is undertaken by the passenger(s).
What should I do if payment isn’t accepted?
First, please check that you have entered all payment card details correctly. If so, please check whether you have sufficient funds in your account and you haven’t exceeded your daily payment limit. If payment still is not accepted please contact your card issuer. Unfortunately, there is nothing we can help with in a situation in which payment is not completed. Mainly, this happens due to technical issues between payment providers and banks or because a bank has restricted card payments over the Internet. We suggest that you try using an alternative payment card or contact our reservations offices to book tickets and choose another payment method.
Why is the price I was charged at the end of booking process lower that the price displayed on the Purchase page?
Throughout the booking process, our fares are displayed in the currency of your departure country, but at the end of the process it is possible that you will be charged in a different currency. The currency always depends upon the precise ticket type. As currency conversion may be necessary, the actual price you pay might be different but it will always be lower than the quoted price. Further differences may arise from complicated tax calculations. But again – the good news is that the actual price you pay always will be lower than the quoted price.
Why does it seem that in my bank account I have been charged more than the amount I saw on the Confirmation page of my booking?
Before finishing your booking we have to check with your bank that there are sufficient funds in your account to cover the costs of the itinerary. At this stage, your bank authorises the money in your account and sends us the information so that we can complete the booking. Then we finish booking and realise that the final fare to be paid is lower (see previous question). At this stage we send a final payment statement to your bank and you will be charged the amount you see on your Confirmation page. Unfortunately, it might happen that the bank will want to keep this extra money authorised for some time until it is sure that we will not request the difference. Times for each bank vary, but it should not be more than a couple of days. If this period is longer, please contact your bank.
My booking on airBaltic.com failed but I see that my bank account has been charged. What should I do?
Before finishing your booking we have to check with your bank that there are sufficient funds in your account to cover the costs of the itinerary. At this stage, your bank authorises the money in your account and sends us the information so that we can complete the booking. If for some reason we cannot finish the booking (e.g. fare has sold out or technical problems) we send information to the bank to unblock your funds. Unfortunately, it might take some time before the bank unblocks the money. Times for each bank vary, but it should not be more than a couple of days. If this period is longer, please contact your bank. If the bank requests any additional information from airBaltic please contact our call centre in Riga and we will send an additional request to your bank to unblock your funds through our payment service provider, if necessary.
Please note!
The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time. |
