- Where can I get help if I don’t understand something in the booking process?
- How many times can I search to find a flight and fare that suits me?
- For how many passengers is it possible to buy tickets on airBaltic.com?
- Is it possible to book tickets for unaccompanied children on airBaltic.com?
- How long before my planned flight can I book an e-ticket?
- How long before my planned flight can I book a paper ticket?
- What if the destination I want to travel to isn’t available for selection or there are no flights returned?
- What if I don’t see any flights I’m interested in on the flights screen?
- What should I do if I select an outbound flight fare and suddenly find that my preferred inbound flight fare is no longer available?
- Is the fare that I see on the Select page a guaranteed fare? Will I get it if I choose it?
- Why won’t the system accept my name?
- Why is it so important to enter correct passenger contact details?
- What if booking fails due to a reservations system problem?
- What should I do if I have purchased a ticket for the wrong person?
- What should I do if I have purchased a ticket for the wrong date(s)?
- What if I have booked ticket(s) on airBaltic.com but haven’t received a confirmation e-mail and Invoice?
- If I have a paper ticket itinerary, is it mandatory to pick up this ticket from the office indicated on my booking confirmation before the flight departs?
- Can I pick up my paper ticket from another office?
Where can I get help if I don’t understand something in the booking process?
Next to each paragraph during the booking process you will find small information image. Click on it and more information will pop-up in new window. Just make sure pop-ups aren’t disabled on your computer.
How many times can I search to find a flight and fare that suits me?
The number of searches you can perform on airBaltic.com is unlimited. Just make sure you carry out your searches in a single window of your Internet browser – opening multiple browser windows while using the Internet Booking Engine may result in booking the wrong travel dates if several different sessions are in progress at once. If you have decided to purchase ticket(s) but have opened several windows then please close them all, open airBaltic.com in a completely new browser window and start the booking process there.
For how many passengers is it possible to buy tickets on airBaltic.com?
One single booking can include up to 9 passengers. If your group is of 10 or more, please split passengers into separate bookings or visit the "Book group ticket" section of our website and apply for a group ticket.
Is it possible to book tickets for unaccompanied children on airBaltic.com?
At the present moment it is not possible to book ticket on airBaltic.com for children traveling alone. We kindly ask you to contact our reservations offices to book ticket for unaccompanied children.
How long before my planned flight can I book an e-ticket?
You can book an e-ticket if there is at least 3 hours left till your planned flight.
How long before my planned flight can I book a paper ticket?
Departing from Riga and Vilnius you can book your paper ticket if there is at least 12 hours left till the planned flight. Departing from Kaliningrad and Tashkent you can book your paper ticket if there is at least 72 hours left till the planned flight. Departing from any airBaltic destination to Riga and Vilnius you can book your paper ticket if there is at least 14 days left till the planned flight.
What if the destination I want to travel to isn’t available for selection or there are no flights returned?
On our Internet Booking Engine we offer destinations served by airBaltic and partner airlines. From time to time this list might change. If you don’t find your destination in the available selection boxes please contact our reservations offices. Sometimes it might happen that a search returns no flights. This can happen due to schedule changes, but it doesn’t necessarily mean there is no way of reaching your destination. We kindly ask you to contact our reservations offices.
What if I don’t see any flights I’m interested in on the flights screen?
It might be that a flight isn’t available on the day you selected, or it may be that the flight is available through our reservations offices only. Please contact them to continue your booking.
What should I do if I select an outbound flight fare and suddenly find that my preferred inbound flight fare is no longer available?
It might happen that your inbound flight fare isn’t combinable with your outbound flight fare. Please choose another fare for your outbound flight if possible, choose another fare, choose other travel dates or book outbound and inbound flights separately.
Is the fare that I see on the Select page a guaranteed fare? Will I get it if I choose it?
No, this isn’t a guaranteed fare. We cannot guarantee a fare before payment is accepted and you see your booking’s Confirmation page. This is because availability changes all the time due to other customers buying tickets in the same or different sales channels. If this happens you will get a message saying that the fare you have selected is sold out. You will have to start booking from the beginning again and choose the next available fare. If you still see the same fare displaying in the system, this may be due to a system error and we would kindly ask you to contact our reservations offices to continue with your booking. We are sorry for any inconvenience caused under such circumstances.
Why won’t the system accept my name?
If the system doesn’t accept your name, please make sure that it has been entered using Latin characters only. As this is an international booking system we cannot accept any characters other than Latin. We are sorry for any inconvenience caused.
Why is it so important to enter correct passenger contact details?
We use those contact details to inform passenger(s) about flight schedule changes if necessary. If you are just the booker and not the passenger, please make sure you enter last minute contact details that would enable us to contact the passenger(s) before the flight departure.
What if booking fails due to a reservations system problem?
Occasionally it may happen that the reservations system isn’t available or doesn’t work as smoothly as it should. We are sorry for any inconvenience this may cause, and would kindly ask you to contact our reservations offices to book tickets.
What should I do if I have purchased a ticket for the wrong person?
You need to contact our reservations offices and arrange for a name change if necessary. As this is a chargeable service we kindly recommend that you always double-check all the information you see on the Purchase page before proceeding to the Payment page. And please always make sure you have only one browser window open with the airBaltic Internet Booking Engine. This will help to avoid unpleasant situations.
What should I do if I have purchased a ticket for the wrong date(s)?
You need to contact our reservations offices and arrange for a date/time change if necessary. As this is a chargeable service we kindly recommend that you always double-check all the information you see on the Purchase page before proceeding to the Payment page. And please always make sure you have only one browser window open with the airBaltic Internet Booking Engine. This will help to avoid unpleasant situations.
What if I have booked ticket(s) on airBaltic.com but haven’t received a confirmation e-mail and Invoice?
If you have provided a correct e-mail address, but still haven’t received a confirmation e-mail and Invoice it might be that your e-mail service provider rejects e-mails sent from airBaltic. But don’t worry! If you have seen the Confirmation page then everything is OK with your booking. But if you didn’t print out this page or if you need an Invoice for this booking, please contact our reservations offices and we will resend you your Confirmation e-mail and Invoice. If you have registered your profile with us, you can log into your account and print your booking confirmation. Please remember, if you have an e-ticket it’s enough to know only your booking reference to check in online, or to have only your passport with you when you check in at the airport.
If I have a paper ticket itinerary, is it mandatory to pick up this ticket from the office indicated on my booking confirmation before the flight departs?
Yes, it is mandatory. Although you can check in online without having your paper ticket with you, you will not be allowed to proceed to boarding without it. If checking in at the airport you won’t be checked in without providing your paper ticket for inspection.
Can I pick up my paper ticket from another office?
Yes, you can, but this is a chargeable service. Please contact one of our reservations offices before you decide to change your paper ticket pick-up point.
Please note!
The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time. |
