airBaltic is committed to the provision of a comfortable, convenient, reliable air travel service that is accessible to all our passengers. That is why we endorse the principle that physical disability or challenge should not prohibit an individual’s use and enjoyment of air transport, unless such travel runs counter of to medical advice. airBaltic will continuously work on improvement of accessibility of air travel to people with reduced mobility with respectful understanding and provision of the needs of such passengers. | | Request special assistance by phone:
90001100 (within Latvia, LVL 0.36 per minute), 1825 (within Lithuania, LTL 2.54 per minute) 17107 (within Estonia, EEK 8 per minute) +358 (0) 60018181 (within Finland, EUR 1.70 per minute + local call costs) +371 67006006 (for abroad calls) |
airBaltic passenger transportation and service experience, that was based on the aviation industry in the democratic understanding of passenger service not restricting possibility of passenger to travel by air has successfully ensured various categories of passengers to travel with our company. Starting from 26th of July 2008 EU Member States have to comply with EU Directive 1107/2006. This means that airline companies (airBaltic complies in full to this EU Directive in EU Member States), airports and PRM service organizations are bound by this Regulation and have to ensure that each step of the passenger service requirements is met. Supervising organization of each state is responsible for compliance and monitoring of these requirements. Understanding passenger needs and necessity to be informed, airBaltic in this section provides information to passengers who are traveling, or are planning to travel with airBaltic and have special needs due to physical disability or medical condition. The following guidelines are intended to welcome our physically challenged passengers to the care, comfort and safety of airBaltic service, to assist them in planning their flight with us and to help us provide care and service that will make their flight as comfortable and safe as possible. At the same time airBaltic reminds passengers to refer seriously to the information provided in these guidelines while planning travel as well as to remember that in order to provide all necessary services, timely application for services, as well as precise information is important. The document (can be downloaded below) is arranged in six chapters. After this introduction there are three chapters with general information:
Chapter 1: Planning your flight
Chapter 2: At the airport
Chapter 3: During your flight The last three chapters give more detailed information, depending on passenger needs:
Chapter 4: Passengers with mobility impairments
Chapter 5: Passengers with hearing or visual impairments
Chapter 6: Passengers with special medical requirements At the end of this information leaflet there are the following annexes:
Annex 1: Checklist for travelers
Annex 2: A special note for travel agents airBaltic partners Some airBaltic-designated flights are operated by partner airlines. On flights operated by airBaltic*, all special care services are available as listed in this booklet. On flights operated by airBaltic partners, depending on the policy of each partner and the size of the aircraft, services normally provided by airBaltic may not be available on flights to certain destinations. Please check with your travel agent or with Reservations phone 90001100 (within Latvia only at LVL 0.36 per minute), +371 67006006 (abroad calls) to see if all your needs can be accommodated when traveling on an airBaltic partner-operated flight with an airBaltic flight number. *airBaltic operates Fokker F50, Boeing 737-500, 737-300 and 757-200 aircrafts. airBaltic partner airlines are (list is not exclusive and may vary): SCANDINAVIAN AIRLINES
SPANAIR
AIR ONE
BELAVIA
ROSSIYA-RUSSIAN AIRLINES
AEROFLOT
GEORGIAN AIRWAYS
MALEV HUNGARIAN AIRLINES
AEROSVIT AIRLINES
AUSTRIAN
BRUSSELS AIRLINES
MOLDAVIAN AIRLINES
ARMAVIA
AIR ASTANA
AZERBAIJAN AIRLINES
UZBEKISTAN AIRWAYS Here you can download the document in Microsoft Word format:
 Air travel for physically challenged passengers.doc (111.50 KB) Please note! The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time. | 
