airBaltic tickets are available:
 on internet
at airBaltic ticket offices and representatives
in travel agencies
airBaltic offers 3 types of tickets:
-
Business class ticket
- Ticket is refundable any time and free of charge. Exception: a charge of EUR 100 for cancellation/refund will be applied for tickets in J class purchased during promotion campaigns.
- Flight date/time changes allowed anytime and free of charge. If flight date(-s) change involves booking class upgrade (the same booking class not available on your selected dates) you will have to pay fare difference as well. Exception: a charge of EUR 75 for date/time change applies for BalticMiles Super Savers reward tickets and EUR 75 (+ fare difference) for date/time change will be applied for tickets in J class purchased during promotion campaigns only within stated campaign travel period. For regular tickets in J class purchased at least 45 days before departure when changing travel date/time advance purchase condition must be met – travel cannot be earlier than 45 days after change is performed.
- Hand baggage allowed: 2 pieces, 55x40x20 cm.
- Checked-in baggage: not more than 3 pieces of checked-in baggage allowed with total weight for all baggage pieces up to 30 kg free of charge.
- 1 piece of sports equipment with maximum weight 32 kg free of charge.
- Check-in at the Business class desk.
- Fast track security control*.
- Access to airport Business lounges*. See Business lounge at Riga airport.
- Seating at the cabin forefront with seat next to you kept free (now on all aircraft types).
- Seating in Business Class.
- Full meal service and newspapers on board included.
- Entertainment with portable media (on flights over 2 h 30 min).
- Earn three times more miles per flight through the BalticMiles frequent flyer programme.
-
Economy Flex ticket
- Ticket is refundable any time. Refund fee of EUR 100 applies.
- Flight date/time changes allowed anytime and free of charge. Fare differences apply.
- Hand baggage allowed: 1 piece, not over 8 kg, 55x40x20 cm.
- Checked-in baggage: when paying for baggage while making booking, using Manage booking or paying via baggage payment form there is a fee of EUR 20 per one way of travel for every checked-in baggage piece.
In other sales channels:
-fee of EUR 30 per bag/per one way of travel;
-for BalticMiles members if baggage check-in fee is paid together with the ticket, fee is EUR 20 per bag/per one way of travel.
- Newspapers in Latvian and Russian offered on flights from/to Riga free of charge.
- Buy on board or pre-order from a wide food and drink assortment.
-
Economy class ticket
- Cancellation allowed anytime. Tax only refund possible.
- Changeable any time up to 24 hours before the scheduled or desired departure time, whichever is earlier. Flight date/time change fee is EUR 75. If flight date(-s) change involves booking class upgrade (the same booking class not available on your selected dates) you will have to pay fare difference as well. Request may be submitted through online payment form. To protect yourself against the possibility of a sudden change in your travel plans, purchase a warranty for EUR 19 and change your flight once, at no additional cost (if tickets within the same price level are available).
- Passenger’s name and/or family name change allowed before departure. The fee to change a name and/or family name for one passenger is EUR 75. Change request may be submitted through online payment form. If name change is performed at the airport or city ticket offices written statement confirming changes and official ID copy of new ticket holder have to be presented.
- Hand baggage allowed: 1 piece, not over 8 kg, 55x40x20 cm.
- Checked-in baggage: when paying for baggage while making booking, using Manage booking or paying via baggage payment form there is a fee of EUR 20 per one way of travel for every checked-in baggage piece.
In other sales channels:
-fee of EUR 30 per bag/per one way of travel;
-for BalticMiles members if baggage check-in fee is paid together with the ticket, fee is EUR 20 per bag/per one way of travel.
- Newspapers in Latvian and Russian offered on flights from/to Riga free of charge.
- Buy on board or pre-order from a wide food and drink assortment.
E-ticket
The electronic ticket or e-ticket gives passengers the possibility to travel without a printed paper ticket. When buying the ticket on the Internet a ticket reservation number is being shown on the ticket purchase confirmation page on the website and in the confirmation e-mail. This unique number is filed also within the airline’s system. If you have the reservation number you can be sure, that the ticket has been purchased.
An e-ticket can be booked at airBaltic.com if there are at least three hours till your planned flight. You can perform unlimited searches at airBaltic.com in order to find a flight and fare that suits you. Only make sure that you carry out your searches in a single window of your internet browser – opening multiple browser windows while using internet booking engine may result in booking the wrong travel dates if several different sessions are in progress at once.
Please note that the fare you see while on the booking process is not a guaranteed fare. We cannot guarantee a fare before you’ve made your payment. This is because availability changes all the time because other customers buying tickets on the same or different sales channels.
What do I do if my confirmation email and/or voucher doesn’t arrive?
Please allow up to an hour for our confirmation email to reach you. If there is still no email, please check the following:
- check Junk mail folder; it is possible that your confirmation has been mistakenly filtered by unwanted mail filter service to protect you from junk mail;
- you can check all reservations at Your bookings by logging in with email address and password or retrieve particular booking by entering invoice number and family name;
- please send us an email and ask to send your confirmation, providing the following information: the name of the passenger, destination of your booking and travel dates.
Payment
The only payment method possible when booking ticket at airBaltic.com is a valid payment card. We accept American Express, VISA, MasterCard and VISA Virtual payment cards (if the issuing bank of your card has permitted usage of the card for payments through internet). VISA Electron and Maestro cards are accepted, but only if issued by Latvian banks. Payments on internet at airBaltic.com are completely safe and they are processed according to all international standards.
After successful payment you will receive an invoice for your purchase. This document can be used for accounting purposes, if necessary. For that, please specify company details when buying tickets. Please note – the invoice usually has to be printed out and delivered to your accounting together with the boarding pass.
If necessary, the itinerary can be paid for by a payment card not belonging to the person(s) travelling. In this case card owner’s phone number should be provided. If necessary, we will contact this person for confirmation that he/ covers the cost of the itinerary. If the card owner is unable to be contacted by phone we reserve the right to cancel the reservation. Click for questions and answers regarding payment process
What should I do if my payment isn’t accepted?
First, please check that you have entered all payment card details correctly. If so, please check whether you have sufficient funds in your account and you haven’t exceeded your daily payment limit. If payment still is not accepted please contact your card issuer. Unfortunately, there is nothing we can help with in a situation in which payment is not completed. Mainly, this happens due to technical issues between payment providers and banks or because a bank has restricted card payments over the Internet. We suggest that you try using an alternative payment card or contact our reservations offices to book tickets and choose another payment method.
Why is the price I was charged at the end of booking process lower that the price displayed on the Purchase page?
Throughout the booking process, our fares are displayed in the currency of your departure country, but at the end of the process it is possible that you will be charged in a different currency. The currency always depends upon the precise ticket type. As currency conversion may be necessary, the actual price you pay might be different but it will always be lower than the quoted price. Further differences may arise from complicated tax calculations. But again – the good news is that the actual price you pay always will be lower than the quoted price.
Why does it seem that in my bank account I have been charged more than the amount I saw on the Confirmation page of my booking?
Before finishing your booking we have to check with your bank that there are sufficient funds in your account to cover the costs of the itinerary. At this stage, your bank authorises the money in your account and sends us the information so that we can complete the booking. Then we finish booking and realise that the final fare to be paid is lower (see previous question). At this stage we send a final payment statement to your bank and you will be charged the amount you see on your Confirmation page. Unfortunately, it might happen that the bank will want to keep this extra money authorised for some time until it is sure that we will not request the difference. Times for each bank vary, but it should not be more than a couple of days. If this period is longer, please contact your bank.
My booking on airBaltic.com failed but I see that my bank account has been charged. What should I do?
Before finishing your booking we have to check with your bank that there are sufficient funds in your account to cover the costs of the itinerary. At this stage, your bank authorises the money in your account and sends us the information so that we can complete the booking. If for some reason we cannot finish the booking (e.g. fare has sold out or technical problems) we send information to the bank to unblock your funds. Unfortunately, it might take some time before the bank unblocks the money. Times for each bank vary, but it should not be more than a couple of days. If this period is longer, please contact your bank. If the bank requests any additional information from airBaltic please contact our call centre in Riga and we will send an additional request to your bank to unblock your funds through our payment service provider, if necessary.
Paper ticket
If your travel requires paper ticket we kindly ask you to pick it up in ticket office which you selected as ticket pick-up office and later keep an eye on it because reissue of paper ticket is subject of charge and it will cost you EUR 100. Departing from Riga and Vilnius you can book your paper ticket if there is at least 12 hours left till the planned flight. Departing from Kaliningrad you can book your paper ticket if there is at least 72 hours left till the planned flight. Departing from any airBaltic destination to Riga and Vilnius you can book your paper ticket if there is at least 14 days left till the planned flight.
Please note!
The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time. |
