Dear Customer,

We are entering the busy summer flying season with historic achievements in customer service. Firstly, airBaltic has been rated as the world’s most punctual airline for the second year in a row.

Secondly, during the past year, airBaltic has demonstrated world leadership in services to travellers who have experienced unexpected changes in their original plans – fortunately, such events are quite rare. airBaltic, along with major carriers such as Qatar Airways and KLM, has been singled out by independent customer advocate groups as a top performer in this respect. 

We have further improved our services by offering more destinations and better flight schedules to and from the Baltic Sea region, Western Europe, the CIS and the Middle East. Reykjavik is an attractive new addition to our network for travellers wishing to explore Iceland’s fascinating nature. 

The summer will also bring excellent news for Estonia’s tourism industry, as we complement our direct routes from Tallinn to Berlin, Paris, Riga and Vienna with new links to Amsterdam and Vilnius. 

Furthermore, we have added seats to flights from Riga to Berlin and Munich.

In addition, we are doubling the frequency of our Russia-bound flights, with departures to Moscow and St. Petersburg occurring up to four times per day. 

At the same time, more flights will operate out of Stockholm Arlanda, with departures five times per day to the Baltic States, while leisure travellers will have more attractive travel options to Mediterranean, Caspian and Black Sea resorts.

Did you know that up to 80% of travellers on airBaltic flights check in online?

Thank you for flying airBaltic and have a great trip!

Yours,
Martin Alexander Gauss