Dear Customer,

airBaltic flights today are at the peak of their popularity. Lower prices and a greater range of destinations have helped us achieve our highest monthly passenger numbers and load factors in the past three years, while maintaining continually high standards of operational excellence.

Since the beginning of this year, airBaltic has experienced doubledigit growth in passenger numbers over last year, while our load factor has passed the 80% mark. This means that we are bringing an unprecedented number of travellers to the Baltic capitals of Riga, Tallinn and Vilnius – each of which boasts numerous attractions in culture, sports, outdoor and beach activities, music, gastronomy and nightlife, to name a few.

Our punctuality is industryleading, with nine flights out of ten departing on time, and thus we are continuing to build on our achievement as the world’s most punctual airline for two years straight. Furthermore, our flight regularity is averaging at 99.4% this year. Although highly technical, this term means that we operate 994 out of every 1000 flights and are forced to cancel flights very rarely.

We are very delighted that airBaltic travellers appreciate our efforts, with customer satisfaction also being at its peak over the past three-year period.

Did you know that airBaltic is the first airline in the world to have commissioned the all-new Bombardier CSeries jets? The stateof- the-art aircraft has seen over 100 new orders this year, the CS100 has started commercial flights, and the CS300 has been awarded Type Certification; which means the new jet will be coming soon to an airport near you!

Thank you for flying airBaltic and have a great trip!

Martin Alexander Gauss