Dear Customer, 

Aviation in the Baltic Sea region has changed fundamentally during the past month. Yet another airline in our home market has ceased its operations and airBaltic did its best to assist the stranded passengers. 

These developments also signalled a turning point for airBaltic’s new Horizon 2021 business development plan. As part of the plan, we will further improve customer services by adding new aircraft to our fleet, flying new direct flights out of the Baltic cities and improving existing connections. We will combine the power of the three markets of Estonia, Latvia and Lithuania, modernise our fleet and become even more efficient through economies of scale to lower our costs further and offer more affordable flight tickets.

Our new website is one of the improvements that our customers can benefit from immediately. It now offers a more convenient flight booking process, as it automatically adapts to your preferred device, be it a laptop, tablet or mobile phone. We have simplified the choice of additional services and products, and also improved the way for you to track all of your purchases on our website at all times for better transparency and a faster process. 

We hope that these improvements will make your Christmas and New Year’s travels much easier so that you can focus on the important things – meeting your family and friends at this special time of year.

Did you know that Bombardier, the manufacturer of our future fleet, has completed its certification flight test programme for CS100 aircraft? This is excellent news for us at airBaltic, as we expect our Bombardier CSeries jets to arrive in late 2016. 

Thank you for flying airBaltic and have a great trip!

Martin Alexander Gauss