Their mission is to facilitate world trade and postal mail exchange in a safe and reliable way, which generates revenues towards airBaltic's financial targets. Cargo is a small department with both sales and operational responsibilities. Their sales team works with cargo sales agents (forwarders), general sales agents and postal authorities worldwide. They are responsible for sales activities, pricing, promotion and the growth of the business. The operations team provides customer service to clients and is responsible for daily operational matters – bookings, cargo handling and flight planning. An important part of operations is to ensure strict standards of flight safety and security.