There is no better way to start the year than by being recognised as the most punctual airline in the world by OAG. In 2017, the on-time performance of airBaltic reached 90.01%, thus exceeding our internal target. Multiple factors influence on-time performance, and I thank not only our professional team but also you, our guests, for timely boarding of our flights! We also set a new company record of carried passengers in 2017 and managed to improve our service at the same time.
There are many benefits that passengers can experience when flying the most punctual airline in the world. Riga has served as a regional hub for a longer time now, with many passengers choosing airBaltic and the airport as a convenient hub for connections between Europe, Scandinavia, Russia, and the Middle East. On top of that, airBaltic offers full business-class service as well as economy-class tickets with a variety of ancillary services you can easily add later to your booking, including meal pre-order, checked baggage, and seat reservation, among others.
This year we will continue sustainable growth, which means only one thing to our guests – we will fly more often to a wider selection of destinations. In 2018, airBaltic will launch direct flights from Riga to Lisbon, Bordeaux, Gdansk, and Sochi as well as other cities. In addition, many destinations will see increased frequencies, which will expand the convenience of the connections offered by airBaltic. All of this will be accompanied by seven more brand-new Bombardier CS300 aircraft arriving this year.
Hope to see you on board the world’s most punctual airline again soon!
Martin Alexander Gauss