Delayed, lost or damaged baggage
In case your baggage has been mishandled, please follow the guidelines below to help us trace your baggage and reimburse your expenses for the damages caused.
Please note that our website will undergo scheduled maintenance on 12 August from 06:00 to 07:00 (EEST). During this time, it will not be possible to check in for flights, book tickets or use the Manage my booking section. We apologize for any inconvenience and appreciate your understanding.