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Delayed, lost or damaged baggage

Dear customer, we truly regret that we have mishandled your baggage delivery. Please follow these guidelines to help us trace your baggage and reimburse your expenses for any damage caused.

Delayed baggage:

Delayed baggage should be reported immediately after the flight to the Lost&Found office at the airport of arrival. We have to know about the delay of your baggage as soon as possible, but no later than 21 days after arrival, in order to ensure the soonest possible tracing and delivery of your baggage. When your baggage is  located, you will be informed about it and offered to arrange the delivery time.
Please note that the delay or damage of the baggage should be reported by the passenger on whose name the baggage has been registered.
For your future flights airBaltic offers you to use a baggage ID card. It will help us locate your luggage faster and deliver it to you in case of delay. 
 Baggage ID card

Lost baggage:

If your baggage is not located within 21 days of arrival, you are entitled to file a claim for compensation. You should submit your boarding pass, baggage tag and PIR (Property Irregularity Report) issued by Lost&Found as well as and application containing a list and the value of lost items to airBaltic Customer Relations. 
 Application form
Please note that your baggage will be traced for 3 months.

Damaged baggage:

Damaged baggage should be reported immediately after the flight to the Lost&Found office in the airport of arrival, but no later than 7 days after arrival. After reporting the damage you should submit your boarding pass, baggage tag, DPR (Damaged Property Report) and application to airBaltic Customer Relations. 
 Application form


Please note that airBaltic shall not be liable for damage caused by manufacturer's defects, improper packaging or by normal wear and tear.

We would also like to inform you that airBaltic holds a limited responsibility of damages caused by delay or damage. Therefore we recommend you to report the damage to your insurance company. Please do not hesitate to contact Customer Relations if you need a reference for your insurance company.

Online baggage tracing

Find out the current status of your lost baggage!

 


Please note! The given prices and information replace any information published previously and are subject to amendments or cancellation taken unilaterally by airBaltic at any time. The equivalent of the given prices in a different currency may vary depending on the currency fluctuation and applied rate. A bank applies its own exchange rates and commissions, thus the total amount may differ from that on the website.
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