Forgot password?

Delayed, lost or damaged baggage

In case your baggage has been mishandled, please follow the guidelines below to help us trace your baggage and reimburse your expenses for the damages caused.

 

DELAYED BAGGAGE

Delayed baggage should be reported immediately after the flight to the Lost & Found office at the airport of arrival. In order to ensure the soonest tracing possible and the delivery of your luggage, please inform us about the delay as soon as possible, but no later than 21 days after your arrival. Once your baggage has been located, we will contact you to agree on delivery.

While we are searching for your baggage, we offer you the possibility to purchase the essentials (e.g. toothpaste, shampoo etc.). Please keep all your receipts and submit them to the airBaltic Customer Relations department via the online form to be reimbursed for these expenses.

The majority of delayed bags are returned safely within a short period of time; however, in order to help us find your bag faster, we suggest sending a full list of missing items as well any specific details of the missing bags or items to the airBaltic Customer Relations department at your earliest convenience.

Please note that the delayed baggage should be reported by the passenger in whose name the baggage has been registered.

 

LOST BAGGAGE

If your baggage is not located within 21 days of arrival, you are entitled to file a claim for compensation. We recommend submitting a claim to your insurance company as the  liability of the carrier in case of total loss of checked luggage  is limited according to Article 22 of the Convention for the Unification of Certain Rules for International Carriage by air (Montreal, 28 May 1999). Please do not hesitate to contact the airBaltic Customer Relations department if you need a confirmation letter for your insurance company.

However, if you wish to claim your expenses directly from the airline, please submit your application along with a list of the lost items and their value, as well as any purchase receipts (if applicable) to the airBaltic Customer Relations department via the online form.

Online baggage tracing: find out the current status of your lost baggage.

 

DAMAGED BAGGAGE

Damaged baggage should be reported immediately after the flight to the Lost & Found office at the airport of arrival or directly to the airBaltic Customer Relations department, but no later than seven days after the bag has been received. If your baggage is damaged, you are entitled to choose one of the following types of compensation:

  • send your application to the Customer Relations department, providing the Damaged Property Report number, and your expenses will be reimbursed according to the value, depreciation and damage level of your baggage;
  • get the bag repaired at a repair shop and provide the receipt for the repairs to airBaltic to receive a compensation in the amount of the respective receipt;
  • visit our partners’ repair services in Riga or Tallinn where your baggage will be repaired free of charge (the expenses for repair will be covered by airBaltic).

Our partners’ locations

  • RigaSIA „L.O.Serviss”, A. Caka iela 33., phone: +371 2695 0146.
  • TallinnJM Group LLC, Lennujaama tee 2, phone: +372 5332 6589.

 

Please note that airBaltic shall not be liable for any damage caused by the manufacturer's defects, improper packaging or by normal wear and tear.

Got any questions about the reimbursement procedure or wish to submit a claim? Fill out the online form.

Tooltip_anchor Window_close