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Booking FAQs

In this section look for answers to your questions about:

 

 

Reservations and ticketing


What service classes and ticket types are available to airBaltic passengers?

airBaltic offers seats in the economy and business service class:

  • Basic and Premium tickets are available in the economy service class;
  • Business tickets are available in the business service class.

For more information, please refer to Ticket types

What is the difference between a Basic and a Premium ticket?

Our Basic ticket is suitable for passengers travelling with hand luggage only who enjoy a no-frills air travel.

Our Premium ticket is a comfort class product that includes checked baggage, advance seat reservation, business class check-in and fast track security control at Riga airport.

How many tickets can be purchased in a single booking on airBaltic.com?

The number of passengers in a single booking is limited to nine (adults and children altogether). Please note that an infant may only be accompanied by an adult, so the number of infants in a booking cannot exceed the number of adults. 

To purchase tickets for a group of more than 8 passengers, please use the section Group tickets

How many hours before the flight an online booking can be made?

Bookings via our internet booking engine can be made up to three hours before the scheduled flight. Once this channel is closed, tickets can be purchased at the airport ticket offices. 

What is the low fare calendar?

The low fare calendar is an additional function in the booking engine that allows you to find flights for the best price. Always make sure to select the "Show the low fare calendar" check-box if it's available when you're searching for flights. That way you can easily choose the dates and price levels that best suit your travel plans and budget. 

Is smoking allowed on board?

We like to ensure fresh air on our flights and a comfortable journey for all passengers. For these reasons, smoking (including the use of electronic cigarettes) is not permitted on any airBaltic flights.

What forms of payment are accepted on board?

We accept cash payments in euros and VISA, VISA Electron, MasterCard, Maestro and American Express payment cards. 

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Reference number


What to do if I have made a booking but have not received the booking reference yet, and the flight leaves in less than 24 hours?

If you have purchased a ticket less than 24 hours before the scheduled flight, you might not receive the booking reference immediately. In that case, please contact airBaltic call centre for information about your booking and the booking reference.

Why does not the system recognize my booking reference?

If you have purchased the ticket outside airBaltic.com (e.g., via a travel agent) or for a codeshare flight, the system may not recognize the booking reference. Manage My Booking may be unavailable, but you will be able to check in online. 

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Itinerary changes


How do I change the name of the passenger in the booking or the date/time of the flight?

Before requesting any changes, please make sure that these services are available for the ticket you have purchased – please refer to the ticket type conditions for this information. To change the name of the passenger or make amendments to the date/time of the flight, if the service is available, please fill in the online payment form and provide accurate details of the request in the field Additional information. 

Please double check that the information you have entered is correct before making the initial payment and make sure that the booking engine is open in one tab only to avoid any issues. 

For more information, please refer to the section Change my flight

Will I receive my meal if I make changes to my itinerary?

If you have booked your ticket on airBaltic.com and have made any changes to it, the changes will apply to the ordered meal as well.

However, if you have booked your ticket via a travel agency that has made the changes, but you have ordered the meal yourself via Manage My Booking, please contact airBaltic call centre to ensure that you receive your meal during the flight. 

How to proceed in case my flight is changed? 

If the booking has been made on airBaltic.com or at an airBaltic ticket office, a notification is sent to the e-mail address provided during the booking process. Depending on the type of booking, you can either view and confirm the changes online or do so by contacting airBaltic call centre.

If the booking has been made via a travel agency or another channel, the partner is responsible for informing the passenger. 

How to proceed in case my flight is cancelled?

If the booking has been made on airBaltic.com or at an airBaltic ticket office, a notification is sent to the e-mail address provided during the booking process. In such cases we offer to book you on a different flight or issue a refund. 

If the booking has been made via a travel agency or another channel, the partner is responsible for informing the passenger.

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