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General conditions of carriage

Last updated on 13.07.2015

These Conditions of Carriage are the only general conditions that are binding upon Air Baltic Corporation AS. Other Carriers have issued conditions of Carriage, which may differ from these Conditions of Carriage, and are applicable to Carriage by air by such Carrier.

These Conditions of Carriage may be amended without prior notice. The version in effect at any given time is the one most recently published.



As You read these conditions, please note that:

AGREED STOPPING PLACES means those places, except the place of departure and the place of destination, set out in the Ticket or shown in Our timetables as scheduled stopping places on Your route.

AIRLINE DESIGNATOR CODE means the two-characters or three figures which identify particular air Carriers.

AUTHORISED AGENT means a Passenger sales agent who has been appointed by Us to represent Us in the sale of air transportation on Our services.

BAGGAGE means Your personal property accompanying You in connection with Your trip. Unless otherwise specified, it consists of both Your Checked and Unchecked Baggage.

BAGGAGE IDENTIFICATION TAG means a document issued solely for identification of Checked Baggage.

BOOKER means the adult of at least 18 years of age who acts as agent for all Passengers in the booking and makes the booking in their own name or in their name and other Passenger’s names, including a large number of Passengers.

CARRIAGE means Carriage of Passengers and/or Baggage by air.

CARRIER means an air Carrier other than Ourselves whose Airline Designator Code appears on Your Ticket or on a Conjunction Ticket.

CHECKED BAGGAGE means Baggage of which we take custody and for which We have issued a Baggage Identification Tag.

CHECK-IN DEADLINE means the time limit specified by the airline by which You must have completed check-in formalities and received Your boarding pass.

CODE-SHARING means the operation by one Carrier of flights for which seats are offered by another Carrier using its own Airline Designator Code alone or jointly with the operating Carrier's Airline Designator Code.

CONDITIONS OF CONTRACT means those statements contained in or delivered with Your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Conditions of Carriage and notices.

CONJUNCTION TICKET means a Ticket issued to You with relation to another Ticket, which together constitute a single contract of Carriage.

CONVENTION means International Legal Acts Republic of Latvia has joined.

COUPON means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named Passenger to travel on the particular flight identified on it.

DAMAGE includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other damage, arising out of or in connection with Carriage or other services incidental thereto performed by Us.

DAYS mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall be counted.

ELECTRONIC COUPON means an electronic Flight Coupon or other value document held in Our database.

ELECTRONIC TICKET means the Itinerary/Receipt issued by Us or on Our behalf, the Electronic Coupons and, if applicable, a boarding document.

FLIGHT COUPON means that portion of a Ticket annotated „good for passage” or a segment(s) of an Electronic Ticket, and indicates the particular places between which You are entitled to be carried.

ITINERARY/RECEIPT means a document or documents We issue to Passengers traveling on Electronic Tickets that contains the Passenger's name, flight information and notices.

OUR REGULATIONS means Our rules and Regulations covering procedures and standards in additions to these Conditions, which govern Carriage of Passengers and/or Baggage and include any applicable Tariffs in force.

PACKAGE means a pre-arranged combination of at least two of the following services, when sold at an inclusive price covering a period of more than 24 hours or an overnight stay: flight, accommodation, car hire, airport car parking and airport express buss.

PASSENGER means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "You", "Your" and "Yourself").

PASSENGER COUPON or PASSENGER RECEIPT means portion of the Ticket that constitutes the Passenger’s written evidence of the contract of Carriage.

PASSENGERS WITH SPECIAL NEEDS means unaccompanied children, incapacitated persons, pregnant women, persons with illness, disabled persons, persons with reduced mobility or persons, whose mobility when using transport is reduced due to any physical disability (sensory or locomotors, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaption to his or her particular needs of the service made available to all passengers.

SDR means a Special Drawing Right as defined by the International Monetary Fund.

STOPOVER means a scheduled stop on Your journey, at a point between the place of departure and the place of destination.

TARIFF means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.

TICKET means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by Us or on Our behalf, and includes the Condtions of Contract, notices and Coupons.

UNCHECKED BAGGAGE means any of Your Baggage other than Checked Baggage.

WE, OUR, OURSELVES and US means Air Baltic Corporation AS.

YOU, YOUR and YOURSELF means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for Passenger).



Our Conditions of Carriage apply on those flights (or flight segments), where Our name or Airline Designator Code is indicated in the Carrier box of the Ticket for that flight (or flight segment), or Code Share flights, or in some cases where Ticket is issued by Us.


If Carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply also to charter flight as far as the Conditions of Carriage are not in conflict with Charter agreement.


On some services We have arrangements with other Carriers known as "Code Shares". This means that even if You have a reservation with Us and hold a Ticket where Our name or Airline Designator Code is indicated as the Carrier, another Carrier may operate the aircraft. If such arrangements apply We or Our Authorized Agent will advise You of the Carrier operating the aircraft at the time You make a reservation. Your party is the marketing Carrier, i.e. the Carrier who's Airline Designator Code appears on the Flight Coupon or routing slip next to the flight number.


These Conditions of Carriage are applicable unless they are inconsistent with Our Tariffs or applicable law in which event such Tariffs or laws shall prevail.

If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.


Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations We may have, dealing with particular subjects, these Conditions of Carriage shall prevail.



3.1.1 We or Our Authorized Agent will record Your reservation(s). Upon request We will provide You with written confirmation of Your reservation(s).


If You have not paid for the Ticket prior to the specified ticketing time limit, as advised by Us or Our Authorized Agent, We may cancel Your reservation.


3.3.1 You recognize that personal data has been given to Us for the purposes of: making a reservation, purchasing a Ticket, obtaining ancillary services such as for instance hotel reservation and car rental, developing and providing services such as for instance special facilities for people with reduced mobility, special meals and the fulfillment of other special wishes of Our Passengers may have, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with Your travel. For these purposes, You authorize Us to retain and use such data and to transmit it to Our own offices, Authorized Agents, government agencies, other Carriers or the providers of the above - mentioned services. Your personal data will not be used for marketing activities without prior permission.

3.3.2 When You make a booking, We will ask You for a booking name to be known as the Booker. You have to be at least 18 years old to be the Booker and:

3.3.2 (a) accept these Terms and Conditions on behalf of the Passengers named in the booking;

3.3.2 (b) be responsible for receiving and relaying any and all communications/correspondence (including changes, amendments and cancellations) from Us or Our Authorized Agent concerning the booking to all Passengers named in the booking;

3.3.2 (c) where the Booker is not a Passenger, You agree on request to provide Us with the contact details of the lead Passenger on the booking who will be contactable by Us for the purposes of advising disruption events including delays and cancellations;

3.3.2 (d) You certify that You have the consent of each Passenger to receive any refund and, where applicable, incidental expenses or compensation due and payable under the booking. When a booking is made by a third party (including booking systems), the third party (e.g. travel agent) will act as the Booker and undertakes all the rights and obligations of the booker on behalf of the Passengers named in the booking.

3.3.3 You are required to provide Us with the full name of the Passenger as it is included in the Travel Document of the Passenger to be used at the relevant travelling. If Passenger fails to do so while booking is being made, Conditions of Passenger name and/or family name change are applicable.

3.3.4 You are required to provide Us with appropriate contact information at which You are contactable at any time (telephone number/mobile telephone number and email address).

3.3.4 (a) Contact will be made with Passengers via the e-mail address, and occasionally by text message to the mobile number, as provided at the time of making the reservation in respect of schedule change(s), flight cancellation or general correspondence. Evidence of dispatch of the text message/e-mail will be deemed to be evidence of receipt.

3.3.4 (b) It is Your responsibility to ensure that the email address provided is accurate and You have access to and regularly check the email address provided. It is Your responsibility to ensure that the telephone numbers provided are accurate, together with the country and area code (even if reservation is made for You by someone else) and that You are reachable on at least one of the telephone numbers provided in Your reservation at all times. Airline shall not be liable for any damages arising from Your failure to comply with the above requirements.

3.3.4 (c) If Your reservation was made by a travel agent and You do not possess an email address, the travel agent shall provide its own email address for the reservation, and the travel agent will inform You of any notifications sent by Airline to the travel agent that affect Your reservation.


3.4.1 Payments must be authorised by the cardholder named in the booking. We withhold the right to cancel Your Flight without prior notice if:

3.4.2 You cannot provide, when questioned, contact information for the cardholder in order for Us to carry out security checks.

3.4.3 The cardholder did not authorise the payment and claims that the Booking is fraudulent.

3.4.4 We reasonably suspect that the cardholder or Passenger is connected to other fraudulent activity.

3.4.5 From time to time We are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. If in the course of such investigation We reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the booking will be subject to further internal checks. Any future bookings connected to such cardholder details or Passengers may be denied.


You should check the reconfirmation requirements of any other Carriers involved in Your journey with them. Where it is required, You must reconfirm with the Carrier whose code appears for the flight in question on the Ticket.


We will endeavor to honor advance seating requests, however, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

Advance Seat Reservation as well as extra seat is available before flight.


You can buy several extra services together with your ticket or separately at Our website or ticket offices. Please refer to Our website for detailed description of:


The Carrier shall make reasonable efforts to meet Passengers’ requirements regarding the services provided on board the aircraft, in particular drinks, meals, films, seats etc. However, the Carrier may not be held liable if imperatives relating to operating, safety or security or reasons beyond the control of the Carrier do not allow it to provide suitable services, even if such services are confirmed at the time of reservation.


The type of aircraft indicated to the Passenger at the time of Ticket reservation or subsequently is given for their information purposes only. Imperatives related to safety or security, reasons beyond the control of the Carrier or operating constraints may lead the Carrier to modify the type of aircraft without any liability on its part.



4.1.1 The Ticket constitutes conclusive evidence of the Contract of Carriage between Us and the Passenger named in the Ticket. We will provide Carriage only to the Passenger named in the Ticket, and You may be required to produce appropriate identification.

4.1.2 Two service classes are available on Our flights.

4.1.3 We offer three types of ticket fare classes:

  • Business tickets
  • Premium tickets
  • Basic tickets

See the detailed description of Ticket fare classes.

4.1.4 Certain Tickets, which are sold at specific fares, are partially or totally non–changeable and/or refundable. It is the Passengers responsibility, when making their reservation, to consult the conditions applicable to the use of the fare and, where necessary, to take out appropriate insurance to cover the risks associated therewith.

4.1.5 The Ticket is and remains at all times the property of the issuing Carrier.

4.1.6 Except in the case of an Electronic Ticket, You shall not be entitled to be carried on a flight unless You present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, You shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by Us or Our Authorized Agent. In the case of an Electronic Ticket, You shall not be entitled to be carried on a flight unless You provide positive identification and a valid Electronic Ticket has been duly issued in Your name.

4.1.7 (a) In case of loss or mutilation of a Ticket (or part of it) by You or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon Your request, and if We have issued the said Ticket, We will replace such Ticket (or part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and You sign an agreement to reimburse Us for any costs and losses, up to the value of the original Ticket, which are necessarily and reasonably incurred by Us or another Carrier for misuse of the Ticket. We will not claim reimbursement from You for any such losses, which result from Our own negligence. We may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence on Our side or from one of Our Authorized Agents.

4.1.7 (b) Where such evidence is not available or You do not sign such an agreement, We may require You to pay up to the full Ticket price for a replacement Ticket, subject to refund if and when the original issuing Carrier is satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If, upon finding the original Ticket before the expiry of its validity, You surrender it to Us, the foregoing refund will be processed at that time.

4.1.8 A Ticket is valuable and You should take appropriate measures to safeguard it and ensure it is not lost or stolen. You should check the data in Your Ticket during purchasing it. Any further changes in Your purchased Ticket shall be made according to the general provisions. In case if You need any kind of information about purchased service and conditions, please address ticketing agents.


4.2.1 Except as otherwise provided in the Ticket, these Conditions, or in applicable Tariffs, (which may limit the validity of a Ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:

4.2.1 (a) one year from the date of issue; or

4.2.1 (b) subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.

4.2.2 When You are prevented from traveling within the period of validity of the Ticket because at the time You request reservations We are unable to confirm a reservation, the validity of Your Ticket will be extended.

4.2.3 In the event of death of a Passenger, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death of Passenger`s first-degree relative or spouse, the validity of the Passenger's Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.


4.3.1 The Ticket You have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare You have paid is based upon Our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of Our contract with You. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket, except for destinations where one-way pricing concept is applied. For Tickets where return fare concept applies, the Ticket shall be used entirely.

4.3.2 Should You wish to change any aspect of Your transportation You must contact Us in advance. The fare for Your new transportation will be calculated and You will be given the option of accepting the new price or maintaining Your original transportation as ticketed.

4.3.3 Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if You do not fly the first segment) or reversing the direction You travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.

4.3.4 Each Flight Coupon contained in Your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to Our Tariff and the availability of space on the flight requested.

4.3.5 Please be advised that in the event You have purchased a round trip ticket and do not show up for the outbound flight, We may cancel Your return reservation. This does not apply for the destinations where one-way pricing concept is applied.


Our name may be abbreviated to Our Airline Designator Code BT in the Ticket. Our address is Riga International Airport, Marupes county, LV-1053, Latvia. For inquiries related to your already made reservation and changes (except purchase of extra services) in it, please call +371 67006006. To purchase extra services please contact our Call centre (please note that this is a payline). Please see section Contact us.



Fares apply only for Carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals unless otherwise expressly stated. Unless otherwise agreed Your fare will be calculated in accordance with Our Tariff in effect on the date of payment of Your Ticket for travel on the specific dates and itinerary shown on it. Should You change Your itinerary or dates of travel, this may impact the fare to be paid.


You must pay any taxes, fees and charges imposed on Us or on You by Us, governments or other authorities, or by operators of airports. At the time You purchase Your Ticket, You will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. Please note that upon purchase of Your Ticket a non-refundable issue fee may be charged.


Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by Us or Our Authorized Agent, at or before the time payment is made (for example, because of the non-convertibility of the local currency). We may at Our discretion, accept payment in another currency.


If You have purchased the Ticket however You refuse to fly You have a right to claim a refund of the applicable taxes imposed by government or other authority, or by the operator of an airport. This service is free of charge if You have bought Ticket in Our ticket offices and in this case the applicable taxes imposed by government or other authority can be refunded upon presentation of the receipt for the purchase only by the ticket office where the Ticket was bought. Surcharges are not refundable. Please see the details on changing or cancelling flights.



6.1.1 Check-in Deadlines are different at every airport and it is Your responsibility to inform Yourself about these Check-in Deadlines and honor them. You must complete check-in and Baggage check-in by the Check-in Deadline. If You do not complete the check-in process by the Check-in Deadline, We may decide to cancel Your reservation and not carry You. By completing the check-in process We mean that You have received Your boarding pass and/or Baggage Identification Tag for Your flight. Deadline for Baggage drop-off corresponds to Check-in Deadline of Your flight. Check-in Deadlines for Our flights can be found on Our website or may be obtained from Us or Our Authorized Agents. For any subsequent flights in Your journey, You should inform Yourself of the Check-in Deadlines.

6.1.2 You must be present at the boarding gate not later than the time specified by Us or Our Authorized Agents when You check-in. Please keep in mind that boarding gate is subject to change and it is Your responsibility to follow information at the airport. We may cancel the space reserved for You if You fail to arrive at the boarding gate in time.

6.1.3 We will not be liable to You for any loss or expense incurred due to Your failure to comply with the provisions of this Article unless We have been negligent.

6.1.4 Please note that for check-in at the airport, a check-in fee may be applied. Consult detailed information on the airport check-in fee online.



In the reasonable exercise of Our discretion, We may refuse to carry You or Your Baggage if We have notified You in writing that We would not at any time after the date of such notice carry You on Our flights. In this circumstance You will be entitled to a refund. We may also refuse to carry You or Your Baggage if one or more of the following have occurred or We reasonably believe may occur:

7.1.1 Such action is necessary in order to comply with any applicable government laws, regulations, or orders.

7.1.2 The Carriage of You or Your Baggage may endanger or affect the safety, health, or materially affect the comfort of other Passengers or crew.

7.1.3 If You have used threatening, abusive or insulting words towards Our ground staff or another Passenger or a member of the crew of the aircraft. If You have behaved in a threatening, abusive, insulting or disorderly way towards a member of Our ground staff or a member of the crew of the aircraft or if You have deliberately interfered with a member of the crew of the aircraft carrying out their duties.

7.1.4 Your mental or physical state, including Your impairment from alcohol or drugs, presents a hazard or risk to Yourself, to Passengers, to crew, or to property.

7.1.5 You have committed misconduct on a previous flight, and We have reason to believe that such conduct may be repeated.

7.1.6 You have refused to submit to a security check or if You have comitted a criminal offence during the check-in or boarding processes or on board the aircraft.

7.1.7 You have not paid the applicable fare, taxes, fees or charges.

7.1.8 You do not appear to have valid travel documents, may seek to enter a country through which You may be in transit, or for which You do not have valid travel documents, destroy Your travel documents during flight or refuse to surrender Your travel documents to the flight crew, against receipt, when so requested or if We by any other means have reason to believe, that You will not be permitted to enter the country of Your destination or any other country through which You may be in transit. If the immigration authority for the country You are travelling to, or for a country in which You have a Transit, has told Us (either orally or in writing) that it has decided or may decide not to allow You to enter that country, even if You have, or appear to have, valid travel documents.

7.1.9 You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than Us or Our Authorized Agent, or has been reported as being lost or stolen, is a counterfeit, or You cannot prove that You are the person named in the Ticket.

7.1.10 You have failed to comply with the requirements set forth in Article 4.3. above concerning Coupon sequence and use, or You present a Ticket, which has been issued or altered in any way, other than by Us or Our Authorized Agent, or the Ticket is mutilated.

7.1.11 You fail to observe Our instructions with respect to safety or security.

In such case, You will be liable for all the costs resulting out of Your behaviour leading to the refusal of Carriage and You will not be entitled to a refund of Your unused Ticket. 


7.2.1 Acceptance for Carriage of Passengers with special needs is a subject to prior arrangement with Us. It is an obligation of Passengers with special needs to inform us of Their special needs and Their ability to fly and use services offered by Us, at the time of reservation of Their flight or timely but not later than 48 hours before scheduled flight, by using the special Contact section. If the obligation regarding previous arrangements is not followed, the Carriage of Passengers with special needs may be refused.
We undertake to provide all necessary protection and assistance for disabled persons and persons with reduced mobility traveling with us, according to the Regulation (EC) No 1107/2006 of the European parliament and of the Council concerning the rights of disabled persons and persons with reduced mobility when traveling by air.For Passengers with special needs, who have, at the time of ticketing or timely before scheduled flight, advised Us of any special requirements they may have, and have been accepted for Carriage by Us, shall not subsequently be refused Carriage only on the basis of such disability or special requirements.  You are responsible for accuracy of the information you provide us when booking your flight, including information about your health, necessary assistance, wheelchair specification (size, weight, type of battery, etc.). In case before your flight we ascertain that information you have provided during booking process is inaccurate, we are entitled to refuse to carry You. More detailed information regarding Carriage of Passengers with special needs is available here.

7.2.2 If You are a Passenger with special needs We will give our consent to Carry You only after necessary arrangements regarding Your special needs, assistance and protection have been made. If You do not inform Us about necessity of special needs, assistance or protection as it is requested in the section 7.2.1. of the Conditions of Carriage, We will nevertheless use reasonable and proportionate efforts to accommodate Your special needs and assistance to ensure that You can receive our services. The provision mentioned above does not limit our rights to refuse the Carriage of Passengers with special needs according to the section 7.2.1.of the Conditions of Carriage.

7.2.3 If You are a Passenger with special needs, We may request You to travel with an attendant if, in our opinion, it is essential for safety or You are unable to assist in Your own evacuation from the aircraft or You are unable to understand safety instructions.

7.2.4. If You are a Passenger with special needs, We are entitled to ask You to present Yourself sufficiently in advance in order to enable Us to proceed with the assistance in due time.

7.2.5 You must be confident that before You board the aircraft You are medically fit to fly and that Your health condition is appropriate to use our services. If You have any reason to suspect, or ought reasonably to know, that Your health condition is not appropriate for You to fly and to use our services, or that Your health condition might exacerbated during the flight or by the normal operation of an aircraft, for example, but not only, because during the flight You need or might need a special medical assistance, which is not or could not be available before flight has ended, You should not fly and use our services. If You have any doubt whatsoever whether the Your health condition is appropriate to fly and use our services You are obliged to seek professional medical advice before flying with Us. Whenever You are aware of any health problems, but have received a professional medical advice that You are fit to fly provided certain precautions are taken, for example, but not only, use of special medication, it is Your responsibility to ensure that all such precautions are in fact taken before, during and after Your flight.

7.2.6. By giving your consent to these Conditions, also the terms and conditions of section “Physically challenged passengers” are binding to You.


7.3.1 Infant must be accompanied by adult and adult must be at least 16 years of age to be able to accompany an infant. One adult can accompany only one infant. If You book an infant Ticket he/she will not have his/her own seat on board.

7.3.2 Children under 12 years age must be accompanied by an adult age 16 and over or use unaccompanied minor service (please see Travelling with children) if child is at the age of 5 and over. On the Internet You can buy Ticket for accompanied child only.



8.1.1 Baggage that You carry onto the aircraft must fit under the seat in front of You or in an enclosed storage compartment in the cabin of the aircraft. If Your Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. We have specified maximum dimensions and weight for Baggage that You carry on to Our aircraft. Upon request this information is available from Us or from Our Authorized Agents. If another Carrier is operating Your flight other conditions may apply. Information regarding these conditions is available from the operating Carrier upon request. Read a detailed description on baggage.

8.1.2 Objects not suitable for Carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements set forth in Article 8.1.1., will only be accepted for Carriage in the cabin compartment if You have given Us notice in advance and permission has been granted by Us. You may have to pay a separate charge for this service. Read details here.


You may carry some Baggage depending on Your Ticket fare class, free of charge, subject to Our Regulations and limitations, which are available upon request from Us or Our Authorized Agents upon request. Read a detailed description of Ticket fare classes.


You will be required to pay a charge for Carriage of Baggage in excess of the free Baggage allowance. These rates are available from Us or Our Authorized Agents upon request. See baggage rules.


8.4.1 You must not include in Your Baggage: items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in Our Regulations (further information is available from us on request); items the Carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to; live animals, except as provided for in Article 8.9; items which are reasonably considered by Us to be unsuitable for Carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

8.4.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from Carriage as Baggage. All firearms and ammunition must be carried as Checked Baggage and We will not allow You to take them into the aircraft cabin. We may charge a handling fee for accepting firearms and ammunition. If You want Us to carry firearms and ammunition, You must get Our permission before You check in. If You do not, We may decide not to carry them. All firearms carried as Checked Baggage must be unloaded, have the safety catch on and be suitably packed. You must have all the documents You need for firearms and ammunition. If You do not, We may decide not to carry them. Carrying firearms and ammunition is covered by the ICAO Technical Instruction and IATA Regulations specified in Article

8.4.3 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at Our discretion, but will not be permitted in the cabin of the aircraft.

8.4.4 If You have included in Your Checked Baggage fragile items, such as glasses, glass bottle (such as bottle of alcohol or fragrance), glassware, foodstuffs, perishable items, items of a special value, such as money, keys, medical remedies, art objects, religious items, negotiable papers, securities or other valuables, business documents or samples, passports and other identification documents, jewellery, precious metals, watches, musical instruments,computers, cameras, video cameras, cellular phones and any other electronic or electrical devices and their accessories, or any items referred to in Articles 8.4.1. and 8.4.2. We shall not be responsible for any loss, destruction, delay of and damage of such items.


8.5.1 We may refuse to carry as Baggage any item reasonably considered by Us to be unsuitable for Carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other Passengers. Information about unacceptable items is available upon request.

8.5.2 We may refuse to accept Baggage for Carriage unless it is in Our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to Us is available upon request.

8.5.3 We may refuse to carry any hand Baggage in excess, which in particular exceeds the requirements of dimensions, weight, and/or pieces, and/or does not comply with the Baggage transportation instructions, as might be amended from time to time.  


For reasons of safety and security We may request that You permit a search and scan of Your person and a search, scan or x-ray of Your Baggage. If You are not available, Your Baggage may be searched in Your absence for the purpose of determining whether You are in possession of or whether Your Baggage contains any item described in 8.4.1 or any firearms, ammunition or weapons, which have not been presented to Us in accordance with 8.4.2 or 8.4.3. If You are unwilling to comply with such request We may refuse to carry You and Your Baggage. In the event a search or scan causes Damage to You, or an x-ray or scan causes damage to Your Baggage, We shall not be liable for such Damage unless due to our fault or negligence.


8.7.1 Upon delivery to Us of Your Baggage, which You wish to check We will take custody of, and issue a Baggage Identification Tag for, each piece of Your Checked Baggage.

8.7.2 Checked Baggage must have Your name or other personal identification affixed to it.

8.7.3 Checked Baggage will if within limits whenever possible, be carried on the same aircraft as You, unless We decide for safety, security or operational reasons to carry it on an alternative flight. If Your Checked Baggage is carried on a subsequent flight in accordance with laws of some countries You may be required  be present for customs clearance and You may be required to pay additional customs charge.

8.7.4 Unless advance arrangements for its Carriage have been made with Us, We may carry Your Baggage, which is in excess of the applicable allowance, on later flights without any compensation to You for such delay.


8.8.1 Subject to Article 8.7.3, You are required to collect Your Checked Baggage as soon as it is made available at Your destination or Stopover. Should Your Checked Baggage not be claimed within three (3) months of the time it is made available, We may dispose of it without any liability to You.

8.8.2 Only the bearer of the Baggage Identification Tag and/or the person you designated (verbally and/or in writing) as your contact person, is entitled to delivery of the Checked Baggage.

8.8.3 If a person claiming Checked Baggage is unable to identify the Baggage by means of a Baggage Identification Tag, We will deliver the Baggage to such person only on condition that he or she establishes to Our satisfaction his or her right to the Baggage.


If We agree to carry Your animals they will be carried subject to the following conditions:

8.9.1 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which, they will not be accepted for Carriage. Such Carriage may be subject to additional conditions specified by Us, which are available on request. Or, see information on travelling with pets online.

8.9.2 If accepted as Baggage, the animal, together with its container and food, shall not be included in Your free Baggage allowance, but shall constitute excess baggage, for which You will be obliged to pay the applicable rate.

8.9.3 Guide dogs together with containers and food accompanying Passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to Our Regulations, which are available on request.

8.9.4 Where Carriage is not subject to the liability rules of the Convention, We are not responsible for injury to or loss, sickness or death of an animal, which We have agreed to carry unless We have been negligent.

8.9.5 We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse Us for any fines, costs, losses or liabilities reasonably imposed or incurred by Us as a result.



9.1.1 The flight times shown in timetables may change between the time of publication and the date You actually travel.

9.1.2 Before We accept Your booking, We or Our authorized agents will notify You of the scheduled flight time in effect as of that time, and it will be shown on Your Ticket. It is possible We may need to change the scheduled flight time subsequent to issuance of Your Ticket. If You provide Us with contact information, We will endeavour to notify You of any such changes.


9.2.1 Except as otherwise provided by the Convention, if We cancel a flight or close down a route on which You hold a confirmed reservation and Ticket, We shall either: at the earliest opportunity within a reasonable period of time provide You with a flight by Our own services or by other means of transportation specified by Us to carry You to the original destination as set out in Your Confirmation/Itinerary/Receipt without additional cost, or if You had a connecting flight with another Carrier in one Ticket, within a reasonable period of time to provide You with a flight to the destination shown on Your Ticket by using solutions available to Our company without additional charge.

9.2.2 If You are not notified of a cancellation or closing down of a route in due time and if the cancellation or closing down is not caused by extraordinary circumstances that could not have been avoided if all reasonable measures had been taken, You are entitled to compensation in accordance with applicable laws.

9.2.3 Upon the cancellation of a flight or closing down of a route, except as otherwise provided by the Convention or applicable laws, the options outlined in Articles through are the sole and exclusive remedies available to You and We shall have no further liability to You. 


9.3.1 We will take all necessary measures to avoid long delay in carrying You and Your Baggage. However, if We face a delay, subject to the flight distance and expected delay, We shall provide You with assistance in reasonable relation to the waiting time provided that the provision of such assistance will not result in further delay of the flight.

9.3.2 If your departure will be changed for more than 5 hours from the scheduled departure time, you will be able to move your travel within the period of fourteen (14) Days to the same flights, subject to space available, as shown on the Ticket or to receive unused Ticket refund.


9.4.1 In order to accommodate as many Passengers as possible and based upon the experience that a number of travellers will not show up for the flight on which they hold a reservation, We may confirm space above the capacity of the aircraft (also referred to as "overbooking"). We and most other airlines operate compensation schemes for Passengers with confirmed seat reservations who are unjustifiably denied boarding because of the non-availability of seats. We make every effort to provide seats for which confirmed reservations have been made. When selecting Passengers for rebooking or downgrading, We will first seek for volunteers who are prepared to stand down from the flight, subject to any security and/or operational constraints at the airport concerned.

9.4.2 If We are unable to provide previously confirmed space, We shall compensate those Passengers denied boarding or downgrading in accordance with applicable law and Our denied boarding compensation and downgrading policy.

9.4.3 We will in addition to denied boarding compensation cover reasonable costs for meals and overnight accommodation up to the next possible departure.


If, for reasons outside Our control, We are unable to land at the airport at Your destination and are diverted so as to land at another airport then the Carriage by air shall, unless the aircraft continues to the original destination, be deemed to be completed when the aircraft arrives at that other airport. We shall, however, arrange or designate alternative transportation, whether by Our own services or by other means of transportation specified by Us to carry You to the original destination as set out in Your Confirmation/Itinerary/Receipt without additional cost. We do not take responsibility for any additional expenses, which arisen if Passengers do not use Our alternative transportation to the original destination.



We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff. We shall be entitled to make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment and written aproval from person named in the Ticket.


Refunds will be made only by the Carrier which originally issued the Ticket or by its Authorized Agents.


10.3.1 We may refuse a refund where application is made after the expiry of the validity of the Ticket (information about period of validity is available from Us upon request).

10.3.2 We may refuse a refund of a Ticket if it is not in accordance with the applicable fare rules or Tariff.


All refunds will be subject to governmental laws, rules and regulations or orders of the country in which the Ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the Ticket was paid for, but may be made in another currency at Our reasonable discretion. For example, if You paid in EUR by credit card, We will make a refund in EUR to Your credit card account.



If in Our reasonable opinion, You conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, Damage or injury to other Passengers or the crew, We may take such measures as We deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward Carriage at any point, and may be prosecuted for offences committed on board the aircraft.


For safety reasons, We may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, mobile phones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted. Usage of mobile phone on Our aircraft is strictly forbidden. For usage of mobile phone on Our aircraft You shall pay Us  EUR 711.44 penalty.


Smoking on the board of Our aircraft is strictly forbidden. If You smoke on Our aircraft You shall pay Us  EUR 711.44  penalty.


Usage of alcohol on Our aircraft is strictly forbidden unless the alcohol is bought from Us during the flight and it can be proved by check. For usage of alcohol on aircraft that is not bought during Our flight You shall pay Us  EUR 711.44 penalty.



12.1.1 When You purchase a Package You are making contract with Us. In addition to these Conditions of Carriage for Passengers and Baggage Your contract will be subject to Conditions of the Package, conditions displayed to You during the booking path and the conditions of  the supplier, for example hotel supplier or car rental company.  

12.1.2 If You want to make changes to Package or cancel Package You must notify Us. Any changes are subject to availability and will be reconfirmed. Any charges and penalty fees applicable in case of changes or cancellation and the dates until which cancellation of the Package is possible will be displayed to You during Your booking path. 

12.1.3 At the time of booking the full amount due for Your Package will be deducted  from Your credit or debit card. Your contract for a Package with Us is formed when You have paid for Package and have received an email from Us confirming acceptance of Your booking. 

12.1.4 Our registration number in the database of tourism services providers is 2223.


If We make arrangements for You with any third party to provide any services other than Carriage by air, or if We issue a Ticket or voucher relating to transportation or services (other than Carriage by air) provided by a third party such as hotel reservations or car rental, and these services do not form part of Package, in doing so We act only as Your agent. Under such circumstances the terms and conditions of the third party service provider will apply. We shall have no liability to You for such arrangements or for any act or omission in the provision of such additional services or failure to provide such additional services, except for liability for negligence on Our part in making such arrangements and such liability for use shall be subject to and limited by the provisions of Article 15.



13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which You transit.

13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. We shall not be liable for any assistance or information given by any of Our agents or employees to You or any other Passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, directives, demands and requirements whether given in writing or otherwise. 


Prior to travel, You must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit Us to take and retain copies thereof. We reserve the right to refuse Carriage if You have not complied with these requirements, or Your travel documents do not appear to be in order.


If You are denied entry into any country, You will be responsible to pay any fine or charge assessed against Us by the Government concerned and for the cost of transporting You from that country. The fare collected for Carriage to the point of refusal or denied entry will not be refunded by Us.


If We are required to pay any fine or penalty or to incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, You shall reimburse Us on demand, any amount so paid or expenditure so incurred unless the expenditure is incurred through Our negligence. We may apply towards such payment or expenditure the value of any unused Carriage on Your Ticket, or any of Your funds in Our possession.


If required, You shall attend inspection of Your Baggage, by customs or other Government officials. We are not liable to You for any loss or Damage suffered by You in the course of such inspection or through Your failure to comply with this requirement.


You shall submit to any security checks by Governments, airport officials, Carriers or by Us.


Carriage to be performed by Us and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However, Your attention is drawn to Article 15.1.2 (b).



Our liability and the liability of each Carrier involved in Your journey will be determined by the Carrier's own Conditions of Carriage.

If We issue a Ticket for Carriage on another Carrier, We do so only as an agent for the other Carrier, and We carry no liability for this Carriage.

Our liability provisions are as follows:

15.1.1 Unless otherwise stated herein, Carriage hereunder is subject to the provisions relating to the liability established by the Convention, even where such Carriage is not international Carriage to which the Convention mandatory applies.

15.1.2 (a) Any liability We have for Damage will be reduced by any negligence on Your part, which causes or contributes to the Damage in accordance with applicable law.

15.1.2 (b) We will be liable only for Damage which occurs during Carriage on Our operated flights. If We issue a Ticket or if We check Baggage for Carriage on another Carrier, We do so only as agent for the other Carrier.

15.1.2 (c) We are not liable for any Damage arising from Our compliance with applicable laws or Government rules and regulations, or from Your failure to comply with the same.

15.1.2 (d) We shall be liable to You only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention.

15.1.2 (e) We are not responsible for any illness, injury or disability, including death, attributable to Your age, mental or physical condition or for the aggravation of such condition.

15.1.2 (f) Our liability is subject to Your provision of relevant documentation within specified time limits, including where applicable documented proof of purchase, including date and price of purchase. In case of liability for Baggage depreciation can be deducted.

15.1.2 (g) The contract of Carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to Our Authorized Agents, servants, employees and representatives to the same extents as they apply to Us. The total amount recoverable from Us and from such Authorized Agents, servants, employees and representatives shall not exceed the amount of Our own liability, if any.

15.1.2 (h) Nothing in these Conditions for Carriage shall waive any exclusion or limitation of Our liability under the Convention or applicable laws unless otherwise expressly stated.


15.2.1 We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by Our negligence.

15.2.2 Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, Our liability in the case of Damage to Baggage shall be limited to SDR 1131 per Passenger.

15.2.3 If the value of Your Checked Baggage is greater than Our maximum liability You should ensure that the Checked Baggage is fully insured prior to travel.

15.2.4 Unless We have been negligent, We are not liable for any Damage caused by Your Baggage, and You shall be responsible for any Damage caused by Your Baggage to other persons or property, including Our property.

15.2.5 We shall not be responsible for any loss, destruction, delay of or damage of articles under Article 8.4.4.

15.2.6 We shall not be liable whatsover for cosmetic and/or superficial damage caused to Baggage as a result of normal wear and tear during the course of Carriage. We shall not be liable for any damage of Your Baggage caused or contributed to by Your negligence or due to over-packing.

15.2.7 In case of delay or loss of checked baggage Your obligation is to cooperate with us in baggage tracing and delivery process also by timely providing detailed information of your baggage contents. When evaluating the amount of compensation You are entitled to receive according to the Montreal convention, We are entitled to take into consideration Your unwillingness to cooperate. 


15.3.1 Our liability in the case of death or injury of Passengers shall not be subject to any financial limit defined by law.

15.3.2 In case of death or injury of Passengers We will not be liable for Damages in excess of SDR 113 100 per Passenger where We can prove that the Damage was not due to the negligence or other wrongful act or omission of Us or Our servants or agents; or such Damage was solely due to the negligence or other wrongful act or omission of a third party.

15.3.3 Article 15.3.1 and 15.3.2 hereof shall not be applicable in respect of claims made by public social insurance or similar bodies however asserted. We will compensate You or Your dependants for recoverable compensatory Damages in excess of payments received from any public social insurance or similar body.

15.3.4 Nothing herein shall be deemed to affect Our rights with regards to any claim brought by, on behalf of, or in respect of any person who has wilfully caused Damage, which resulted in Your death, wounding or other bodily injury.

15.3.5 We shall without delay, and in any event not later than fifteen (15) Days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.

Without prejudice to the above, an advance payment shall not be less than SDR 16 000 per Passenger in the event of death.

An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of Our liability, but is not returnable, except:
(i) in cases where We prove that the Damage was caused by, or contributed to by the negligence of the injured or deceased Passenger, or
(ii) in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to the Damage by negligence or was not the person entitled to compensation.

15.3.6 We have liability insurance cover of up to 113 100 SDR per Passenger.


None of Our Authorised Agents, servants, employees or representatives has authority to alter, modify or waive any provision of these Conditions of Carriage.



Acceptance of Checked Baggage by the bearer of the Baggage Identification Tag without complaint is sufficient evidence that the Checked Baggage has been delivered in good condition and in accordance with the Contract of Carriage, unless You prove otherwise.

If You wish to file a claim or an action regarding Damage to Checked Baggage, You must notify Us as soon as You discover the Damage, and at the latest, within seven (7) Days of receipt of the Checked Baggage. In the case of delay, the complaint must be made at the least within twenty one (21) day from the date on which the Baggage have been placed at Your disposal. All missing Checked Baggage must be declared to the Carrier as soon as the flight arrives. Any declarations made subsequently will not be taken into account. In the same way, any item noted as missing from Checked Baggage must be declared to the Carrier as soon as possible. Any late declaration will not be taken into account. Every such notification must be made in writing.


Any right to Damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the Carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.


18.1 Carriage of You and Your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by Us related to operational safety, punctuality and Passenger convenience. These regulations and conditions as varied from time to time are important. They concern among other things; the Carriage of Passengers with special needs, restrictions on use of electronic devices and items, transportation of certain dangerous articles and the on board consumption of alcoholic beverages, and smoking materials.

18.2 Information regarding Regulations and conditions mentioned in the section 18.1. of the Conditions of Carriage may be received from Us  upon a separate request.

18.3 If at the time of the reservation of Your flight or after You have made the reservation of Your flight, You also purchase the following but not limited additional services offered by Us - Priority check-in service; meal pre-order service; On-time arrival guarantee service; Change flight free of charge service; Cancelling travel in case of illness service; Advanced seat reservation service; Travel insurance service or use the Partial payment option - the specific terms and conditions of these additional services are also binding to You.

18.4 By giving Your consent to the General Conditions of Carriage You also agree to our Privacy policy.


The title of each Article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.


The applicable law to this agreement and disputes is Latvian law. All the disputes that cannot be settled between the parties will be brought to the applicable court of Republic of Latvia upon the demand of claimant.

Please note!
The given prices and information replace any information published previously and are subject to amendments or cancellation taken unilaterally by airBaltic at any time.
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