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General regulations

In accordance with the European Union's Regulation (EC) No. 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (henceforth referred to as Regulation No. 1107/2006), airlines and airports have to ensure fulfillment of the passenger service requirements listed in Regulation No. 10107/2006. The supervisory organisation of each state is responsible for compliance to and monitoring of these requirements; in Latvia, this oraganisation is the Latvian Civil Aviation Agency.

airBaltic requests at least 48 hours advance notice if a passenger will require any of the following services:

  • if the passenger has hearing or visual impairments and will require assistance;
  • if the passenger cannot climb stairs;
  • if the passenger cannot walk the distance between the check-in area and the departure gate, between gates when in transit, or from the gate to the arrival hall;
  • if the passenger wishes to use an airBaltic-provided wheelchair, or would like to be transported to the gate in his or her own wheelchair (manually powered wheelchairs only);
  • if the passenger wishes to takes along his or her own electric/battery-powered wheelchair;
  • if the passenger is travelling with a certified service animal, such as a guide dog;
  • if during the flight, the passenger requires special care and/or medical equipment.

airBaltic provides the following special services to its passengers free of charge:

  • the airline's ground staff's assistance in boarding, deplaning and transferring, when reasonably necessary;
  • in addition to medical equipment, up to two pieces of mobility equipment for each person with disabilities or mobility impairments, including an electric wheelchair, if the airline has been informed of this request at least 48 in advance, and if the aircraft has the available space;
  • transport of a certified service animal in the cabin;
  • transport of the passenger's life-support equipment, such as portable medical devices (POC, CPAP, etc.).

We request that you arrive at the airport no later than the start of registration.

The airline has the right to deny confirmation of a reservation, or the boarding of the aircraft, to a person with disabilities or reduced mobility, as well as limit the number of such persons on a flight, in order to conform to the applicable safety regulations stipulated by international, European Union or national legislation, as well as to the safety regulations set by the statutory authority that has issued the Operating License to the applicable airline. These rights may also be be invoked if the aircraft or the doors of the aircraft cannot physically accommodate a person with disabilities or reduced mobility.

In instances where a passenger needs medical clearance to fly, the passenger's physician must fill out a Medical Information Form. This form must be submitted to the airline no later than 48 hours before the scheduled flight time.

In instances where a passenger's physical or medical condition dictates it, a professional care attendant or a personal escort must accompany the passenger (please note that airBaltic does not provide the services of a professional care attendant or personal escort during flights; flight attendants are not permitted to lift or carry passengers). Unfortunately we are unable to accommodate stretchers on airBaltic flights, therefore we are not able to transport passengers that are unable to bend a knee or cannot remain seated with the seat in the upright position during take-off, turbulence or landing.

Please make sure that the passenger has all the medication he or she will need during the flight in his or her carry-on baggage.

For both parties (the passenger and the airline/travel agent) to be able to assess and determine correctly the required amount of planned services, the service codes used in aviation have been listed below:

Code Contents
WCHC Passenger cannot walk and needs to be carried in and out of the aircraft seat. 
WCHR Passenger can use steps, but cannot walk long distances.
WCHS Passenger cannot walk long distances, nor use steps.
MEDA Passenger needs medical clearance to be accepted for air travel.
BLND Passenger is visually impaired.
DEAF Passenger is hearing impaired.
DPNA Disabled Passenger with intellectual or developmental disability Needing Assistance.


airBaltic fleet consists of Airbus A220-300 and Q400 NextGen, Boeing 737-500 and 737-300 aircraft.

See the section on airBaltic partner airlines.

The suggestions contained in this document are not intended as a substitute for individual, professional medical advice, and should not be construed as such. The information herein is subject to change with or without notice, and airBaltic assumes no liability for these changes. airBaltic reserves the right to interpret and apply these policies and procedures. In each case, airBaltic’s interpretations and applications shall be final and conclusive.

Please submit requests for services to your travel agent or an airBaltic reservations agent at least 48 hours in advance of your departure. 

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