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How to check in for a flight

airbaltic mobile check inFor your convenience, we offer a range of ways our passengers can check in for a flight from the comfort of their own home or hotel room, en route or at the airport.

Online check-in

A simple option for anyone with access to the internet and a printer. Our free of charge online check-in takes just a few minutes to complete and lets you skip queues at the airport. It’s available from 72 hours to 1 hour prior to departure.

Once your boarding pass is printed, head straight to the baggage drop-off desk or security control at the airport.

Still have questions on online check-in? You’ll probably find your answer in our FAQs below.

Online check-in FAQs

Q: Why should I use airBaltic online check-in?

A: With airBaltic online check-in you will save time and money, avoid queues and the EUR 10 check-in fee at the airport. It gives you flexibility and the possibility to check in up to 72h before your flight. Please pay attention to the check-in deadline which is normally 1 hour prior to departure!

Q: Is online check-in available to all passengers?

A: There are certain passenger groups to whom online check-in is not available:

  • passengers with reduced mobility;
  • passengers travelling with pets;
  • passengers in possession of special seamen tickets;
  • passengers on charter flights;
  • passengers using the unaccompanied minor service;
  • passengers transporting a cello;
  • passengers who have booked an extra seat;
  • passengers who have booked medical assistance.

We ask these passengers to please check in at the airport free of charge.

Q: When can I check in online?

A: Online check-in is available starting from 72 hours up to 1 hour prior to departure.

Q: Where can I find online check-in?

A: Look no further: Online check-in.

Q: Is online check-in available for all destinations?

A: Online check-in is available for airBaltic operated flights out of: Aalesund, Aberdeen, Abu Dhabi, Amsterdam, Athens, Baku, Barcelona, Bergen, Berlin, Billund, Brussels, Budapest, Chisinau, Copenhagen, Dusseldorf, Frankfurt, Gothenburg, Hamburg, Helsinki, Istanbul, Kaliningrad, Kiev, Larnaca, London, Malta, Milan, Minsk, Moscow, Munich, Nice, Odessa, Oslo, Palanga, Paris, Prague, Riga, Rome, Simferopol, St Petersburg, Stavanger, Stockholm, Tallinn, Tbilisi, Tel Aviv, Turku, Venice, Vienna, Vilnius, Warsaw, Zurich. 

Q: Can I check in for my outbound and return flights at the same time?

A: You can only check in for your inbound and return flights at the same time if there are no more than 24 hours between the two flights.

Q: Can I proceed directly to the boarding gate after completing online check-in?

A: If travelling with hand luggage only: yes, you can proceed directly to the gate via security, but please remember to print your boarding pass (PDF). You are welcome to use a mobile boarding pass (QR code) on your mobile device if mobile check-in is available for your flight.

Q: What should I do if I am travelling with checked baggage?

A: If you have baggage to check in, leave your bags at the baggage drop-off counter at Riga airport or at the Economy class check-in counter at other airports FREE of charge.

Q: How will I get my boarding pass?

A: After successfully checking in online, you can send the boarding pass to your email. Online boarding pass(es) should be printed out in PDF format. HTML or similar formats will not be accepted. You will have to present printed boarding pass(es) before the security check and at the boarding gate. If mobile check-in is available for your flight, do not hesitate to use the attached QR code on your smartphone or mobile device instead of a printed boarding pass.

Q: What should I do if for some reason I do not receive my boarding pass or cannot retrieve it?

A: You can always get a boarding pass at the check-in desk, but please pay attention to and respect check-in deadlines.

Q: How long before departure should I arrive, if I use online check-in?

A: Please refer to the check-in deadline.

Q: Can I display my online boarding pass (PDF) on my mobile phone?

A: Online boarding pass(es) should be printed out in PDF format. HTML or similar formats will not be accepted. You will have to present printed boarding pass(es) before the security check and at the boarding gate.

Mobile check-in

A great option for those on the move. Use your mobile phone (with an internet connection) to check in for your flight. No printer needed – just retrieve the boarding pass we sent to your inbox or save the image offline, then proceed to the baggage drop-off desk or security control at the airport.

Have any questions about mobile check-in? This is the right place to find your answer.

Mobile check-in FAQs

Q: Why should I use airBaltic mobile check-in?

A: With airBaltic mobile check-in you will save time and money, escape queues and the EUR 10 check-in fee at the airport. It gives you flexibility and the possibility to check in on your way to the airport. Please pay attention to the check-in deadline.

Q: Is mobile check-in available to all passengers?

A: There are certain passenger groups to whom mobile check-in is not available:

  • passengers with reduced mobility;
  • passengers travelling with pets;
  • passengers in possession of special seamen's tickets;
  • passengers on charter flights;
  • passengers using the unaccompanied minor service;
  • passengers transporting a cello;
  • passengers who have booked an extra seat;
  • passengers who have booked medical assistance.

We ask these passengers to please check in at the airport free of charge.

Q: When can I check in via my mobile?

A: Mobile check-in is available starting from 72 hours up to 1 hour prior to departure.

Q: How can I check in via mobile?

A: To check in on your mobile, please visit airbaltic.mobi.

Q: Is mobile check-in available for all destinations?

A: Mobile check-in via airBaltic.mobi or the airBaltic iPhone app (using a phone or a tablet) is available for airBaltic flights operated out of: Aalesund, Aberdeen, Abu Dhabi, Amsterdam, Athens, Barcelona, Bergen, Berlin, Billund, Brussels, Budapest, Copenhagen, Dusseldorf, Frankfurt, Gothenburg, Hamburg, Helsinki, Larnaca, Malta, Milan, Munich, Nice, Odessa, Oslo, Paris, Prague, Riga, Rome, Stavanger, Stockholm, Tallinn, Turku, Venice, Vienna, Vilnius, Warsaw and Zurich. 

Q: Can I proceed directly to the boarding gate after completing mobile check-in?

A: If travelling with hand luggage only, yes, you can proceed directly to the gate with a mobile boarding pass.

Q: What should I do if I am travelling with checked baggage?

A: If you have checked baggage, leave your bags at the baggage drop-off counter at Riga airport or at an Economy class check-in counter at other airports FREE of charge.

Q: How will I get my mobile boarding pass?

A: After successfully checking in using your mobile phone, you will be able to:

  • open your mobile boarding pass on your mobile device;
  • send it to your email (you will receive a traditional boarding pass (PDF) and a mobile boarding pass (QR code));
  • retrieve a mobile boarding pass before the security check or at the gate via airbaltic.mobi;
  • you can also save a mobile boarding pass (QR code) on your device as an image (JPG), so that there is no need for an internet connection during the security check or at the gate.

Q: What should I do if for some reason I do not receive my boarding pass or cannot retrieve it?

A: You can always get a boarding pass at the check-in desk, but be advised of check-in deadlines.

Q: How long before departure should I arrive, if I use mobile check-in?

A: Please pay attention to each airport's check-in deadline.

Q: What should I do if my phone is out of order or the battery is low?

A: If you are already checked-in, you can always get a boarding pass at the check-in desk. Please be aware of check-in deadlines! In case you still need to check in for your flight, you are welcome to use online check-in or the self-check-in kiosks at Riga airport.

Q: What does a mobile boarding pass look like?

A: A mobile boarding pass consists of two parts:

  • QR code - 2D barcode image (jpg) with passenger and flight information;
  • Flight number, seat number, flight date and passenger name in plain text.

Q: What are the technical requirements for me to be able to check in using my mobile phone?

A: Any mobile phone with an enabled internet connection (3G/4G/Wi-Fi) can be used to check in online. The device should be able to display a full size mobile boarding pass (QR code).

Q: Can I use a printed mobile boarding pass?

A: You can only use a mobile boarding pass on your mobile device. If you would like to use a printed boarding pass, please use the one you received to your email that is in PDF format.

Q: Can I display my online boarding pass (PDF) on my mobile device (tablet, smartphone etc.)?

A: Online boarding pass(es) should be printed in PDF format. HTML or similar formats will not be accepted. You will have to present printed boarding pass(es) before the security check and at the boarding gate.

Q: If we’ve checked in several people at once, how many boarding passes should we have? Should everyone hold a boarding pass?

A: For mobile devices, the system will generate mobile boarding passes (QR codes) for each passenger and you will have to present them all during the boarding process.

Q: How many people can be checked in at the same time using mobile check-in?

A: Mobile check-in is available for groups of up to 9 people travelling together (G class).

Q: I am checked-in, but for some reason I have to cancel my trip. Can I annul my boarding pass?

A: If for some reason you have to cancel your flight, please contact airBaltic Customer Service.

Airport check-in

Prefer to check in the old fashioned way? Passengers are still welcome to check in at the airport but a EUR 10 fee may apply. To find out whether you are exempt from this fee, see Airport check-in fee.

This service is offered free of charge to passengers travelling from airports where online and mobile check-in are not available.

Remember to respect the check-in deadline.

Self-check-in kiosk

Currently available to our passengers travelling from Riga airport, self-check-in kiosks allow you to check in at the airport free of charge. Using the machine, it takes on average 1.5 minutes to check in!

Tempted to try? Find out more about using self service airport check-in.

 

 

Please note!

The given information disregards any information published previously and is subject to amendments or cancellation taken unilaterally by airBaltic.

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