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Submit a claim

Even though the airBaltic team does their best to make your experience with us as pleasant as possible, sometimes things just do not run according to plan. Therefore, we appreciate every comment, compliment, suggestion and even complaint from our customers as it helps us to continuously improve and develop our services.

To submit your inquiry/claim, please choose one of the options listed on the left side.

  • If your baggage has been damaged/lost/delayed, please choose the "I want to submit a baggage claim" button. Your inquiry will be reviewed within 10 working days. For more information, please refer to "Delayed, lost or damaged baggage".
  • If you have experienced any inconveniences due to flight irregularities (e.g. delayed flight, cancelled flight, changed flight departure time etc.) please choose the "I want to submit a flight irregularities claim" button. Your inquiry will be reviewed within 10 working days.
  • In case of any other inquiries or requests (e.g. ticketing or service issues), please choose the "I want to submit another type of claim" button. Your inquiry will be reviewed within 10 working days.

Please note that the number of your application is generated automatically, therefore we kindly ask you not to fill out the form repeatedly.

You can also contact us by e-mail at customers@airbaltic.lv.

If you are submitting a request for reimbursement of expenses, please add original, itemised receipts or their copies.

In case any additional information is required, our agent will contact you using the e-mail address you provided.

Please note that inquiries are not reviewed during national holidays and weekends (Saturdays and Sundays).

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