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Try business class with an upgrade bid

If business class seats are available on your flight, you can place a bid for an upgrade. Choose how much you would like to offer, and the higher your bid, the better your chances of getting upgraded.

FAQ

Terms and conditions

  • The following terms and conditions shall apply to special product made by Plusgrade on behalf of airBaltic and refer to upgrade with bidding from the economy class ticket to a business class ticket on that same flight, further called Upgrade.   
  • Upgrade offers can only be made on selected flights operated by airBaltic and at its sole discretion under the condition that the passenger possesses a valid economy class ticket issued by airBaltic (where ticket number starts with 657) for the exact flight. 
  • Upgrades shall not apply if your booking includes economy class codeshare / interline tickets issued by airBaltic or flight is operated by other airlines. 
  • All persons who submit an Upgrade bid must have reached the legal age of majority in their country of residence at the time their bid is submitted. The parents of underage passengers and/or the adult responsible for such passengers may obtain an upgrade on their behalf. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included in the Offer to these Terms and Conditions. Please, consider that in case you are submitting this bidding offer on behalf of a minor and/or on behalf of a person lacking capacity to act, airBaltic has the authority to ask for the documents regarding legal representation of said person.  
  • Customers can always check the eligibility of their booking for an upgrade in the form above by entering the booking reference number and surname.
  • The bidding offer applies to a single-leg flight (i.e. one way) and to all passengers in the booking. It is possible to bid for an upgrade for each single-leg flight in the booking separately, subject that the flight is eligible for upgrade. However, it is not possible to select certain passengers for upgrade.
  • The bidding offer amount is always per flight leg per passenger. The offered bidding amount will, accordingly, be multiplied by the number of people included in the original flight booking. There are no special discounts applicable for children on the bidding amounts. 
  • Passengers must submit their price offers within a predetermined price range consisting of a minimum and maximum price. This range may vary depending on the destination, travel time, demand, and fare type. At the time of bidding, the price range for a specific trip will be available on the price submission page. It is not possible to submit a bid that is lower than the minimum price or higher than the maximum price. Price ranges for Economy MINI tickets may be higher than for other fare types.
  • A bidding offer submission entitles the passengers on the particular flight to be considered for an Upgrade, but it is not guaranteed. airBaltic is under no obligation to accept your bidding offer, and it makes no representation that you or any passenger in the booking will be upgraded. The acceptance of any bidding offer is at the sole discretion of airBaltic.  
  • For the passenger, a bidding offer submission constitutes a contractual and binding offer which airBaltic is entitled to either decline or accept, subject to these Terms and Conditions and the availability in business class. 
  • Prior to submitting credit card details passengers will see the total amount for the upgrade for a particular flight and for all passengers in the booking. Bidding offers must always be made and paid for by using a credit card.  
  • Only one active bidding offer per flight is allowed and the same bidding amount will be applicable for each passenger in the booking.  
  • The passenger may change or cancel their price offer at any time before it has been confirmed by the Company. Once the Company has confirmed the price offer, it can no longer be changed or canceled.
    Important! The Company may confirm the passenger’s price offer at any time after it has been submitted, but no later than the closing period, which is set at:
    • 8 hours before departure (for flights departing from Riga),
    • 12 hours before departure (for flights departing from Vilnius or Tallinn and flights to Riga from London, Malaga, Larnaca, Paris, Barcelona, Nice, Vienna, Rome, Lisbon, Milan, Madrid, Prague, Porto, or Istanbul),
    • 48 hours before departure (for flights to or from Tampere or Las Palmas, flights departing from Dubai, and flights between Palanga and Amsterdam).
    • 24 hours before departure (if the flight is from any another destination airport). 
    • Therefore, it is the passenger’s responsibility to ensure that any changes to the offer are made before it is confirmed. If the Company approves the offer and sends a notification of ticket class upgrade between the time the offer is submitted and the closing period, the passenger will no longer be able to cancel or change their offer.

                   

  • Once the bidding offer is accepted by airBaltic, the passenger is legally bound to complete payment for the price stated in the final bidding offer and passenger shall not be entitled to withdraw from the Upgrade. 
  • The amount paid for economy class tickets is not included in the total bid amount for business class tickets. The bid amount for the business class upgrade is a separate fee that is applied in addition to the already purchased economy class ticket.
  • If payment for the bidding offer cannot be completed and the credit card is refused, the customer will be notified about it and offered the option to submit another card. However, it does not guarantee that the upgrade acceptance will still be available. 
  • Once the bidding offer has been accepted and payment is completed, the customer will be notified about his upgrade. If the bidding offer was not accepted, you will still be notified. In this case your original booking remains in force without any changes. 
  • Upgrade does not guarantee specific seat assignments to passengers whose bidding offers are accepted and who are upgraded. Specific seat in business class may be selected during the check-in process. 
  • Business class baggage allowance will apply for upgraded bookings, which means 2 cabin bags (55 x 40 x 23 cm) with max. weight 24 kg for all pieces and 2 checked bags (100 x 50 x 80 cm) with weight of 23 kg each. 
  • If you have purchased additional services during your original booking, they will not be refunded, and the following rules apply: 
    • Advanced seat reservations – no refund.
    • Baggage allowance and sports equipment – will be moved to your upgraded booking.
    • Meal pre-order – where it is possible we will try to serve both your originally pre-booked meal and business class meal. Please note that meal sets in the majority of cases won’t be delivered. Even if the pre-ordered meal has not been delivered, you cannot get a refund; 
    • Business class check-in – no refund; 
    • Fast track – no refund; 
    • Early online check-in – will be moved to your upgraded booking.

     

  • Online check-in for upgraded bookings will be opened in accordance with the original booking check-in conditions.
  • The fare conditions of your original ticket continue to apply, including terms of cancellation- and, rebooking charges. With an upgraded business class ticket, you will be entitled to priority check-in, fast-track, lounge access and priority boarding at the airports where this service is available for business class. 
  • With an upgraded business class ticket, you are entitled to catering services on board such as meals from the standard business class menu or the buy-on-board menu depending on timing and availability. Special meals cannot be requested for upgraded business class passengers.  
  • You may also opt for an Instant Upgrade by paying fixed fee for the Upgrade product. In this case you don’t need to submit your bidding offer and the booking will be upgraded immediately subject to availability. The same Terms and conditions of the product refers also to Instant upgrade. 
  • There will be no refunds, credits, or exchanges once your bidding offer has been accepted or Instant Upgrade payment received by airBaltic, except under the following conditions:  
    • The flight for which bidding offer was accepted and on which you were upgraded is cancelled; 
    • The flight for which bidding offer was accepted and in respect of which you were upgraded is cancelled, and airBaltic rebooks you on another flight but in the class of service of your original booking;  
    • Your bidding offer was accepted, and you were given an Upgrade, but you were not able to be seated in the upgraded class of service for reasons attributable to airBaltic, including, but not limited to, a change in aircraft type and/or operator  a delay in the connecting flight that resulted in missing the connection on which you were upgraded.

      

  • In the event that bidding offer is accepted, and the credit card is charged the bidding offer amount, but the Upgrade is not provided in case of irregularities or downgrade due to operational reasons you shall be entitled to apply for a refund. To request a refund, you must complete the flight cancellation form. 
  • In cases when a refund has been approved, the payment will be refunded to the credit card you used to pay for the upgrade request and will be processed in the same currency you used to make the payment. Bank charges for this transaction will not be refunded.  
  • No refund is applicable where an offer was accepted, and an Upgrade was granted but the passenger changes the booking and/or cancels it at his own discretion and/or doesn’t want to be upgraded anymore.  
  • If the passenger misses the flight in respect to which the Upgrade applies through no fault of airBaltic, or an Upgrade is not granted for reasons attributable to passenger’s own actions, no refund of the Upgrade fee shall be issued by airBaltic.   
  • The bidding offer and/or upgrade accepted by airBaltic is non-transferable to any other passenger and/or flight.
  • If the passenger is an airBaltic Club member, then airBaltic Club points will be accrued based on the conditions of the original booking and tier status of the passenger. 
  • Data Protection.
    • “Upgrade with Bidding” program involves transferring booking information to our cooperation partner Plusgrade (PLUSGRADE INC., a corporation formed under the federal laws of Canada) to enable passengers to bid for upgraded travel experiences. To implement this program, Passenger Name Record (PNR) details will be securely transferred to Plusgrade, including but not limited to the passenger name, surname, email, phone number (for communication purposes), title, passenger type, booking confirmation number, frequent flyer information, ticket number, services requested, travel details (origin, destination etc.), information about language and information on whether or not individual has objected receiving any additional ancillary service information from airBaltic, Plusgrade will also receive the list of passengers who has objected receiving any marketing or ancillary service information. This is required in order to ensure that Plusgrade does not send any marketing communication to such individuals. When the service includes bidding functionality to offer for individuals, also information related to bidding is going to be processed, such as bidding steps, time, regularity of bidding.  
    • Purpose and legal basis: The processing of the above-mentioned data is necessary to ensure the functionality and effectiveness of the bidding program. The legal basis for implementing and ensuring the operation of the bidding program is a legitimate interest. However, the legal basis for processing specific passenger bids or interactions with the platform is a contractual necessity, as these actions are directly required to fulfill the passenger’s request to participate in the program. 
    • Storage period: Personal data of passengers that is considered as non-transactional is kept for 6 month period, the transactional data will be kept for 5 years in order to be able to prove transactions and Plusgrade will retain transaction data for an additional period of 2 years after the expiration of the 5 year retention period for the purposes of complying with Plusgrade’s obligation to maintain financial records under Canadian law.
    • International data transfer. Data transfer may involve data transfer to United States of America, based on the Standard Contractual Clauses approved by European Commission. Data transfer to Canada is protected under the adequacy decision of the European Commission. AirBaltic has concluded agreement with Plusgrade to ensure security and confidentiality of passenger data.    
    • Data subject rights and contacts of Data Protection Officer: Please be informed that airBaltic’s Privacy Policy applies to this program and these Terms and Conditions. The Privacy Policy is available here. Data subjects have the right to access their data, request rectification, and exercise other rights as detailed in the Privacy Policy. For further assistance or inquiries regarding data protection matters, please refer to the contact information provided in the Privacy Policy.

       

  • These terms and conditions should be read in conjunction with the airBaltic General Conditions of Carriage. 
  • airBaltic reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on airBaltic unless made in writing and signed by an authorized officer of airBaltic. By submitting a bidding offer, you accept all of the terms and conditions of the Business Class Upgrade.