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Cancelling your trip

Business – cancellation allowed anytime and free of charge. Full refund.

Premium – cancellation allowed anytime. A refund fee of EUR 100 per ticket applies.

Basic – tax refund only. Requests for the refund of applicable taxes must be made within one month from the booked date of travel.

Flight date/time cancellation can be done by submitting a request through our online payment form.


Cancel a trip due to illness

For a non-refundable fee of only 5.99 EUR per passenger per flight segment you can purchase the possibility to get a refund of your ticket (flight + taxes + fuel surcharge) in case of acute illness on the day of the scheduled departure. This service can only be purchased at the time of booking flights on or while booking flights via the airBaltic call centre.

Please note that all other services purchased together with your ticket still remain non-refundable.

This service is only available to passengers who are not eligible to purchase travel insurance online from airBaltic (available only for residents of certain countries) and to passengers whose travel period is longer than 31 days. 

Cancellation has to be made PRIOR to the scheduled departure time stated on your booking confirmation!

A flight cancellation request has to be sent to

You are then required to send a doctor's note in Latvian, Lithuanian, English, Russian or German confirming your illness on the day of departure and a printout of your booking confirmation to:

Travel cancellation due to acute illness
airBaltic Call Centre
Tehnikas 3
Marupes novads 
Riga, LV-2167

We will only process a refund after we have received the doctor's note and printout of your booking confirmation. Please note that it may take up to 30 days until you get your money back. The refund will be transferred to the bank account from which the original payment for the reservation was made.


Please note! The given prices and information replace any information published previously and are subject to amendments or cancellation taken unilaterally by airBaltic at any time. The equivalent of the given prices in a different currency may vary depending on the currency fluctuation and applied rate. A bank applies its own exchange rates and commissions, thus the total amount may differ from that on the website.
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