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Please note that on 27 May from 06:00 to 07:00 (EEST), our website will undergo scheduled maintenance. During this time, it will not be possible to check in for flights, book tickets or use the “Manage My Booking” section. We apologize for any inconvenience and appreciate your understanding.

Alternative dispute resolution

Our team works very hard to ensure you are satisfied with our services. In the event that something goes awry, we try to find a solution that you find acceptable.

However, if you do not agree with the proposed resolution or we refuse to satisfy your claim, you are entitled to apply for alternative dispute resolution, in accordance with:

 

To apply for alternative dispute resolution, turn to the responsible authority in your country as listed below: 

Also, in line with Regulation no. 524/2013, an online dispute resolution platform has been created, which you can use to resolve the dispute that you have with us.

Please note that your application will only be processed by the alternative dispute resolution body if you have first filed a claim with us and tried to reach an amicable settlement.