Due to security risks, all airBaltic flights to and from Tel Aviv until 31 October have been cancelled. We invite affected passengers to contact our Call Centre for further assistance.

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Notice of your rights in the event of denied boarding, flight delay or flight cancellation

This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (hereinafter - ASL). The rights referred to in this document apply in the following circumstances:

  • You have a confirmed reservation on a flight operated by the airBaltic purchased at a fare available directly or indirectly to the general public; and
  • (except in the case where your flight has been cancelled) you have presented yourself for check-in before the check-in deadline as specified by us in our General Conditions of Carriage or related regulations; and
  • You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
  • You have not been denied boarding by reason of a matter set out in our General Conditions of Carriage or related regulations; and
  • You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.

This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012. Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.