Web accessibility
At airBaltic, we believe that everyone should be able to use our website – no matter their abilities. If you use tools like a screen reader, a Braille display, or just your keyboard, our website is made to help you get the information you need easily.
Scope of Accessibility
The accessibility requirements apply to the following customer-facing digital services:
- Flight search and booking
- Online payments
- Manage my booking functionality
- Check-in functionality
- Refund requests
- Complaints and customer support forms
How we make our website more accessible
We follow international rules (European Accessibility Act (Directive (EU) 2019/882), EN 301 549 accessibility requirements, WCAG 2.1 Level AA success criteria) to make our website better for everyone. Here’s what we do:
- Keyboard and screen reader support: You can move through our website using just a keyboard or screen reader.
- Easy-to-read design: We use clear layouts and strong contrast between colors to help everyone see and read better.
- Image descriptions: Photos and icons have short text (called “alt text”) that explains what they show.
- Simple forms: It’s easy to move between form fields using the “Tab” key and arrows.
- Same layout everywhere: Pages look similar, so it’s easy to know where you are.
- Simple language: Our assisted travel section is written in simple, easy-to-understand words.
Recommended tools for screen reader users
For the best experience using a screen reader, we suggest:
- JAWS
- NVDA
- VoiceOver
External links
Sometimes we link to other websites for more information. These pages may not follow the same accessibility standards as ours. External links are marked with an icon and include a description (alt text) for screen reader users.
Known Limitations
We are aware that some parts of the website are not yet fully accessible.
Current known limitations include:
- Certain PDF documents may not be fully screen-reader compatible
- Some third-party payment components have limited keyboard accessibility
- Certain historical content may not fully meet WCAG 2.1 AA requirements
We are actively working to address these issues.
Ongoing Improvements
airBaltic maintains internal processes for ongoing accessibility compliance, including:
- Regular accessibility reviews
- Testing of major booking flows
- Monitoring against WCAG and EN 301 549 requirements
- Corrective remediation actions where gaps are identifie
Need help or have feedback?
If you have any difficulties using our website or ideas for how we can improve web accessibility, please let us know:
+371 6700 6006