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Accessibility statement

At airBaltic, we believe that everyone should be able to use our website – no matter their abilities. We aim to ensure that customers with disabilities can independently search for flights, make bookings, purchase additional services, manage their bookings, complete online check-in and contact us using accessible digital services.

Last updated: June 2026

Scope of accessibility

The accessibility requirements apply to the following customer-facing digital services:

  • Flight search and booking

  • Online payments

  • Manage my booking functionality

  • Check-in functionality

  • Refund requests

  • Complaints and customer support forms

  • Purchasing additional services

  • Account management

  • Flight disruption information


Our website provides information about:

  • flight schedules;
  • booking status;
  • online check-in;
  • flight disruptions where available;
  • additional travel services.

How our services meet accessibility requirements

Our digital services are designed so that customers with disabilities can independently access the main stages of their journey, including:

  • searching for flights;
  • booking tickets;
  • purchasing additional services;
  • completing online check-in;
  • managing existing bookings;
  • requesting refunds;
  • submitting complaints and contacting customer support.

Where possible, these services are designed to be compatible with assistive technologies such as screen readers, keyboard navigation and platform accessibility features.


How we make our website more accessible

We design and maintain our website in accordance with the European Accessibility Act (Directive (EU) 2019/882), EN 301 549 and the WCAG 2.1 Level AA success criteria.

  • Keyboard and screen reader support: You can move through our website using just a keyboard or screen reader.
  • Easy-to-read design: We use clear layouts and strong contrast between colors to help everyone see and read better.
  • Image descriptions: Photos and icons have short text (called “alt text”) that explains what they show.
  • Simple forms: It’s easy to move between form fields using the “Tab” key and arrows.
  • Same layout everywhere: Pages look similar, so it’s easy to know where you are.
  • Simple language: Our assisted travel section is written in simple, easy-to-understand words.

Recommended tools for screen reader users

For the best experience using a screen reader, we suggest:

  • JAWS
  • NVDA
  • VoiceOver

External links

Sometimes we link to other websites for more information. These pages may not follow the same accessibility standards as ours. Where applicable, external links are identified and include accessible descriptions for assistive technologies.


Known Limitations

We are aware that some parts of the website are not yet fully accessible.

Current known limitations include:

  • Certain PDF documents may not be fully screen-reader compatible
  • Some third-party payment components have limited keyboard accessibility
  • Certain historical content may not fully meet WCAG 2.1 AA requirements

We are actively working to address these issues and improve accessibility over time.


Ongoing Improvements

airBaltic maintains internal processes for ongoing accessibility compliance, including:

  • Regular accessibility reviews
  • Testing of major booking flows
  • Monitoring against WCAG and EN 301 549 requirements
  • Corrective remediation actions where gaps are identified

Accessible customer support or feedback

If you experience accessibility barriers while using our services or have suggestions on how we can improve accessibility, please contact us. Our customer support team can assist you in completing your booking or accessing our services: